Problem with Blu-Ray Discs

Val Eccica · Apr 14, 2017

I just bought Blu-Ray discs of Jojo's Bizarre Adventure so I put them in my Xbox One. But there's a problem: the sound works perfectly, but there is no image, excepted the subtitles and the main menu on black screen ("Play", "Episodes" and "Bonus"). I've
already checked the region's code of the package and it matches with my country, so I don't know where does the problem come from. Can you help me please?

:)

Xtreme_Man_3000 · Apr 14, 2017

DVD and Blu ray disc stopped issue

Hi guys.

My Xbox One plays games, both disc ans downloaded one, perfectly

and all the apps work perfectly as well, but whenever

I put a DVD or a Blu Ray disc, I get a "Disc Stopped" message.

Is the problem with my console or the Blu ray app ?

And what is the solution with this problem ?

Bournehansi · Apr 14, 2017

Disc drive

Only with game Discs their is the Problem,with blue Ray and audio cd not.

Mister Maka · Apr 17, 2017

Hey there Val Eccica.

Sorry to hear you're having trouble with your blu-ray, especially with such an awesome anime series. Have you by chance been able to test the blu-ray on a different player to see if the same issue appears with the video?

OCRyzen

The Blu-Ray Concept, was Created & Prototyped by Sony & Phillips... Pioneer, helped make the DVR Concept.. [Rewritable BR]

..

The Blu-Ray Association, are just backers of the Blu-Ray Disc Concept... The BDA Innovate the Blu-Ray Discs now [TDK - hard coating polymer for Blu-ray Discs etc]

..

The Blu-ray Disc Founders (BDF) group was a collection of technology firms working together to develop and support the Blu-ray Disc. [After the Blu-Ray idea was put forward & was asking for investors/backers etc..]

..

It's not saying, the BDF created Blu-ray... They Innovate the concept By Sony/Phillips & used it for their own setups & Brought it to market etc

Wrayman89

I have the app fully updated, reset the console to default settings, cleared the blu ray app data, let the disc auto-play, played the disc manually, set the blu ray app to not remember the last played position, etc.

It just refuses to play certain blu rays, anybody else have Jojo Rabbit on blu ray and able to confirm the problem?

MarcosR13

I had a similar problem with the blue-ray.

I solved this way:

- Settings, Disc & Blu-ray, Persistent storage and Clear persistent storage;

- Settings, Network, Advanced Settings, Alternate MAC address and Alternate MAC address;

- Store, Apps, Search = blu, and install blu-ray disc

garryo68

I'm having the same problem. I have a disc that works on other blu-ray players, but stutters on my xbox one. The disc is brand new too. I uninstalled the blu-Ray app and reinstalled, but still get the same problem.

KhajiBower34

Hello SonicXHero, My name is Khaji I am the independent advisor and I will be happy to help you today.

I'm sorry to hear that you're experiencing issues with Blu-ray playback on your Xbox Series X. I can offer some steps you can try:

1. Make sure your Xbox Series X is running the latest system software. Updates often include bug fixes and improvements that can address issues with Blu-ray playback.

2. Some Blu-ray discs require firmware updates for proper playback. Check for any available updates on your console.

3. On your Xbox Series X, navigate to Settings > Disc & Blu-ray > Persistent Storage, and select "Clear Persistent Storage." This will clear any temporary data that might be affecting the playback.

4. Go to Settings > Disc & Blu-ray > Blu-ray > Persistent Storage, and select "Reset Blu-ray." This will reset the Blu-ray settings to their default values.

5. If possible, try playing other Blu-ray discs to see if the issue is specific to certain movies or if it occurs with all discs. This can help determine if the problem is related to the console or the specific Blu-ray discs.

It's worth noting that occasionally, certain Blu-ray discs can have compatibility issues with specific players or consoles. If the problem persists with multiple copies of the same disc, it's possible that there may be an issue with the disc's encoding or compatibility with the Xbox Series X.

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.

Problem with Blu-Ray Discs