Problem with billing account

Hi

So I recently bought a redeem code for Xbox Live Gold.When I type in my code it says

:)

 

Problem with billing

Hi everyone. I have a serious issue. So yesterday i gave my billing info for buying gold membership. I chose the trial version for free and it was on auto renewal. Now i want to remove all my billing info however it says that you need first to remove the
auto renewal or give new credit card info. I surfed on Youtube and it clearly showed how to turn auto renewal off. It says that you should go to subscription and turn it off from there. However when i go to subscription it doesn't show any transaction , so
i actually can't turn off my auto renewal cause i don't see it! Please could you help me with this serious problem ASAP

 

Problem with billing

Hi there,

so if you login with the same account as on the console (so it does show the same gamertag etc) it doesn't show any subscription at
Sign in to your Microsoft account or
http://billing.microsoft.com?

If nothing is shown then you might want to contact Xbox Support, since something may have gone wrong with setting up the trial itself, Xbox Support is able to check if any renewal is active or not.,

To contact Xbox Support use
support.xbox.com/contact-us

 

Your account may be locked by the xbox system. If it see suspicious activity or incorrect reign or billing address on an xbox account it can locked your billing account. Now in a normal situation you would just call xbox support, verify your account and
then the lock could be removed after a few days. Now if your not in a reign supported by xbox live you are always going to have issue's redeeming a code. I'd advise looking at the reign on your xbox live account and then contacting customer support for that
reign, if you can confirm the account they might be able to help you, other wise the lock would remain on the account forever.

 

This lock happens often when there is a violation on an account. for example. if you had live before, and never cancelled the auto renewal then most likely there is a hold or violation on account. all you have to do is call support at 1-800-4MYXBOX and provide
your email so they can look into your accnt. it wont take much depending on the type of violation your accnt has. just have ur email handy because you will need to verify