Problem with adapter

Discus and support Problem with adapter in XBoX on Consoles to solve the problem; Hi, I have a problem with my adapter, one day while I was talking to my friends on the boxbox, suddenly they did not feel like I could hear them. I did... Discussion in 'XBoX on Consoles' started by artemgl91, Jul 10, 2017.

  1. artemgl91
    artemgl91 Guest

    Problem with adapter


    :)
     
    artemgl91, Jul 10, 2017
    #1
  2. TripleAce X
    TripleAce X Guest
    Problem with Adapter

    My xbox one headset adapter stopped functioning on 10/27. Mute light does not light up and no microphone is not getting to the xbox. The mic works, I can hear it in the headphones, but it's not getting through adapter. I tried updating controllers, but they
    didn't update.

    I went out and bought another X1 headset adapter, controller auto updated, new adapter works fine, old one still doesn't. Too soon for this stuff to brake down. I want warranty or reimbursement to kick in here. Help!
     
    TripleAce X, Jul 10, 2017
    #2
  3. onyxishere
    onyxishere Guest
    Problem with Adapter

    I wish we could help out. You should check to see if you can do a replacement from the repair website

    http://myservice.xbox.com/

    Or contact phone support to see if they can set something up with you.

    1-800-469-9269 in North America or click the link to arrange a call back.

    support.xbox.com/contact-us
     
    onyxishere, Jul 10, 2017
    #3
  4. Internet Expert
    Internet Expert Guest

    Problem with adapter

    Internet Expert, Jul 10, 2017
    #4
  5. KingCharles1575 Win User

    adapter problems

    Are you talking about the adapter to your TV or the adapter for the power?
  6. Mister Mascot Win User

    Problem with the adapter

    Hey there artemgl91,

    Which headset are you using with the console and what brand is it? Have you tried to use another controller or headset to see if the problem still happens?

    If you run a Detailed Network Statistics test on the Xbox One console what do you see for NAT Type?

    Let us know!

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
  7. onyxishere Win User

    Problem with Adapter

    I wish we could help out. You should check to see if you can do a replacement from the repair website

    http://myservice.xbox.com/

    Or contact phone support to see if they can set something up with you.

    1-800-469-9269 in North America or click the link to arrange a call back.

    support.xbox.com/contact-us
  8. Internet Expert Win User

    Problem with adapter

  9. artemgl91 Win User

    Problem with the adapter

    Hey there ,

    Which headset are you using with the console and what brand is it? Have you tried to use another controller or headset to see if the problem still happens?

    If you run a Detailed Network Statistics test on the Xbox One console what do you see for NAT Type?

    Let us know!

    _______________________________________________________

    Mister Mascot

    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
    Hi Mister Mascot, the headset I'm using on the console is branded Turtle Beach, I tried to use a high controller and the problem still persists, I did the detailed internet test and the NAT I see is Open Type
Thema:

Problem with adapter

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