Problem with ad hanging up preventing the game from loading

justme1947 · Jul 28, 2019

the ad with the find 5 dogs for the Hidden game is hanging up every time it plays in the free version and you can't close the ad page and the game will not load. you can't click on anything on the ad page screen, even the link to get to the
web. that ad is broken in solitaire, sudoku and jigsaw. please fix. the other ads are not a problem, just that one.

:)

XBF Steven R

Hey there justme1947,

Thanks for reaching out to the Xbox Forums for advice on how to deal with this strange ad keeping your game to load.

I can understand how an ad like that not going away could definitely be aggravating. Seeing as the games that you listed are categorized as Microsoft casual games, I would totally see if you can post at

their forums for little more defined support.

Hope this information was helpful.

Thanks!

DuneFan

It's the Lexus ADS... either remove them or replace!!!!!!!!!!!!!!!!!!!! I'm tired of constantly trying to replay daily challenges in Jigsaw!The ads are just too big to download & that's why it's hanging up & not loading!

Black Man 8698

Ok I found the problem its your characters that prevent the game from loading

Dezkenob1

It's actually not an update issue. Something was preventing it from loading the sign in screen and dashboard. My xbox is up to date. I eventually solved the problem but had to format my hard drive so lost all my games and game saves but it sorted the problem.
The issue of the xbox not loading seemed to occur after it crashed whilst using the Absolute Radio App.

IccyAsd

The work around now is to start the console offline, sign in after loading a game up. (From SG as well)

Best bet it would be some Ad is having problem?

Problem with ad hanging up preventing the game from loading