Problem with account

hi I keep receiving emails saying there is a problem with my account and to contact you I have noticed the the points I have accumulated don't seem to be getting credited to my account and on the reward page there is no button to request deposit any help
would be appreciated I'm on Xbox one thank you

:)

 

Problem With Account

Hi, I have a strange problem and was wondering if anyone had any advice on how to fix it

I have 2 microsoft accounts. One Was compromised years ago so I made a new one and moved anything important to there. However I have a problem with Xbox Live.

My Accounts are

*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** (old account)

*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** (new account)

Now when i log into my xbox, in the corner it shows the @live.co.uk account

My Emails about account are going to the @hotmail.com account

In the Account Details online, both accounts show my purchase history

The old account for some reason has an Xbox live name I didnt make

I am unable to delete the old account as all my Live Subscriptions are linked to it still

I have access to both accounts still

Now If I go through the method of swapping accounts over via the xbox (and the guild on the xbox.com website) I can make a 3rd account and shuffle the accounts round so the account linked to xbox live is on the main account. But then I would have the random
username that is has on there and the fact it takes a month to do that process

Does anyone have any advice on what to do in this situation. I contacted the web chat and the guy told me to make a new account and put notifications from the old account linked with live onto that. This solves nothing other than making me have a 3rd email
account i dont want where the emails will go

Any help is appreciated on this one lol

Cheers

 

problem with account

Hi,

We lost one of the two account we have.

In addition, we are unable to access the settings to search the account. When we try to access the icon to go into the profile to go to settings, nothing appears. We stay on the homepage. We can not access the settings anymore. What is the problem?

Thank you

 

Hello Immorta1 Badger,

If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.