Problem with a code

AntiTodoXXX · May 22, 2017

"Something went wrong

Give it another try. If this happens again, let us know by entering the code below at xbox.com/errorhelp so we can investigate."

Please help

:)

erik9skillz · May 22, 2017

Problem with a code.

Typed in My code and it says that it doesnt work at the moment try later.

Amsemk · May 22, 2017

Problem with a code

Hi

I have a problem with the gift code of Minecraft W10 Edition

I exchange my code and I have the game,but with a problem in my computer I need to format my computer.Now,I like to play the game again,but I need pay the game and I can not exchange my code beacuse it is exchange.

There is a solution?

Thanks!

PD:Sorry for my bad english

Mister Mascot · May 23, 2017

Hey there AntiTodoXXX,

Which country are you physically located in on our
Officially Supported Xbox Live Countries and Regions list and which country/region do you have your account set to?

To clarify, if you're not connecting from a region on this list, or there is a mismatch between your account and region you're connecting from. You could be in a country or region that's not officially supported and it could mean that some features may not
work properly.

Let us know!

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

MonicaSalazar

Hey Savage Tricky

For this issue I recommend you call phone support at 1800-4-MYXBOX so they can verify where the code was redeemed and where it was redeemed. have the prepaid code number handy because they will ask you for it, also have your email handy as well because you
will need to verify your accnt.

Hope this helps

Smwutches

Thise games are region locked. In order to download them, your account region has to match your physical location and you have to be in a region where the games are available.

CrazY1985

Hi there!

Contact official support by chat or request a phone call here: http://support.xbox.com/en-US/contact-us#4:2:3

They can verify if the code is valid or not.

If the code is valid they can assist you further by trying to redeem the code in several ways or give you other solutions to solve your problem.

If the code isn't valid then you have to contact your reseller and ask for support there.

Masaboy02

It had the silver thing on that i had to scrape off plus the headset was brand new. So its not that somebody all ready used it.

ArminatorX

If the code was not coated by those silver rub off stuff, It might be that another person bought the headset, redeemed the code, put everything back in the box and returned the box for whatever reason.

The store clerk checked the content of the box, saw that the headset and code card were in the box, refunded the customer and put the box back on the shelf, where you bought it then.

You would have to contact the seller if you can't redeem the code.

Problem with a code