Problem with a cancelled Gold membership

Discus and support Problem with a cancelled Gold membership in XBoX on Consoles to solve the problem; Hi,Im from Spain so sorry for my english. I canceled mi subscription of Xbox Live Gold and even when i'm not a Gold member right now microsoft just... Discussion in 'XBoX on Consoles' started by XXXKaruXXX, Oct 23, 2015.

  1. XXXKaruXXX
    XXXKaruXXX Guest

    Problem with a cancelled Gold membership


    Hi,Im from Spain so sorry for my english.

    I canceled mi subscription of Xbox Live Gold and even when i'm not a Gold member right now microsoft just took the money of my paypal account. I try calling the number of microsoft in Spain:900948952,but it doesn't work,and the other options like chat with
    them doesn't work too.So my last option it's this forum... What can I do?

    :)
     
    XXXKaruXXX, Oct 23, 2015
    #1
  2. xboxfelix
    xboxfelix Guest
    How to Turn off auto renewal or cancel Xbox LIVE membership

    How to turn off auto renewal

    It is recommended that you cancel your Xbox LIVE Gold Membership using the option of turning off automatic renewal. If auto renewal is "off", your membership will expire at the end of its current term.

    Steps to follow:

    1) If you are not already signed in, click Sign In at the upper right hand corner and sign in using your Microsoft account.

    2) Proceed to My Account.

    3) Click Change next to automatic renewal. Change the setting to OFF

    You will be able to continue enjoying all the benefits of Xbox LIVE Gold Membership until your paid membership time expires.

    Note:

    If you want to cancel or disable your Xbox LIVE Gold Membership immediately, you should contact Xbox support. Use the Request a Call from Support option on the official Xbox Contact Us page. Your account cannot be canceled through chat or email.

    If you disable your account immediately, you will lose the time remaining on your membership subscription.

    If you are on a 2 Year Xbox LIVE Gold Contract, and you want to cancel before the end of the 2 years, you will be charged an Early Termination Fee and other applicable taxes. Once the two-year agreement period is over, your account will not be renewed automatically.

    You can cancel the 2 Year Xbox LIVE Gold Contract using the option of self-cancel your subscription on Xbox.com
     
    xboxfelix, Oct 23, 2015
    #2
  3. Mr Chachin
    Mr Chachin Guest
    Cant sign in error

    I can't sign in to my profile to play or use Netflix it say I need a gold membership and I a gold member,just receive a message that my subscription was cancelled so I bought a 59.99 membership, so I started playing and 5 minutes later my membership was
    cancelled again
     
    Mr Chachin, Oct 23, 2015
    #3
  4. XXXKaruXXX
    XXXKaruXXX Guest

    Problem with a cancelled Gold membership

    Is someone going to help me?
     
    XXXKaruXXX, Oct 26, 2015
    #4
  5. Mister Maka
    Mister Maka Guest
    Hi there XXXKaruXXX!

    Sorry to hear you're having a billing issue. I'm afraid we aren't able to assist with billing issues here, but you can reach out to

    Phone and Chat support over here. If phone isn't working for you it may be worth reaching out to chat support on that link.
     
    Mister Maka, Oct 31, 2018
    #5
  6. EggsBoxJuan Win User

    Want to switch from xbox live gold family to just plain xbox live gold one person. HOW????

    How do I cancel a Gold Family Pack membership?

    For information about how to cancel your membership, see
    Cancel your Xbox LIVE Gold Membership
    .

    -

    Once the membership has been cancelled or run out you can go to a regular Gold membership.
  7. XXXKaruXXX Win User

    Problem with a cancelled Gold membership

    Is someone going to help me?
  8. Mister Maka Win User

    Problem with a cancelled Gold membership

    Hi there XXXKaruXXX!

    Sorry to hear you're having a billing issue. I'm afraid we aren't able to assist with billing issues here, but you can reach out to

    Phone and Chat support over here. If phone isn't working for you it may be worth reaching out to chat support on that link.
  9. M3tal Daz3 Win User

    Losing gold to Game pass ult

    In the moment you convert your membership to ultimate your gold membership is included in that conversion, so if you cancel your ultimate membership you terminate your gold membership as well. In that case you should purchase xbox gold membership again.
  10. AH0TP4ND4 Win User

    Xbox Live Gold Membership will not reactivate

    There is no option to reactivate canceled xbox gold membership
Thema:

Problem with a cancelled Gold membership

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