Problem using large external hard drive to play video files via Media Player app

Hello,

This is the first time posting something on here. The information here is lengthy, but I wanted to provide a comprehensive description at my problem. Thanks in advance for any constructive input.

First off, I have a large amount of home movies and photos. Somewhere in the area of 7-8 TB worth. And with my phone shooting in 4K, It's only going to get larger and larger. I’ve worked on cars a lot over the years, taking videos and photos with various
cameras and phones for reference. Also, I'm a new homeowner who takes a lot of before and after video and pics of projects. Not to mention the old VHS family recordings I’ve converted to digital. Sorry about all that, just trying to set the stage.

PROBLEM: When trying to view videos via the Xbox One (X1) Media Player app, it gives an “unsupported format” error.

It’s not as simple as that though…

When I start to reach capacity on certain drives, the X1 will recognize all the files, but it will not show the cover art or play the file at all. But it plays some files.

For example, if the drive has 2,000 files, it plays 800 of them correctly, but the other 1,200 it gives an error and doesn’t display the cover art. But it I divide all 2,000 files onto smaller drives, then the X1 plays them without problem.

Format: The drives are all NTFS formatted. And the files are compatible. As I mentioned above, I use several 1TB and 2TB drives, and all these files play fine on the X1.

--------------------

I borrowed and tested other drives and X1 consoles to rule out one piece of equipment being the issue.

Drives: Some drives are mine and others belong to family and friends (I’m not rich lol). Here’s the lineup:

One (1) Seagate Backup Plus 5TB Portable External Hard Drive USB 3.0, Silver (STDR5000101)

Four (4) Seagate Backup Plus Slim 2TB Portable External Hard Drive USB 3.0, Blue (STDR2000102)

Two (2) Seagate Backup Plus 5TB Desktop External Hard Drive USB 3.0 (STDT5000100)

Two (2) Seagate Backup Plus 8TB Desktop External Hard Drive USB 3.0 (STDT8000100)

---------------------

The External 5TB (STDT5000100) drives and the 2TB (STDR2000102) portables all operate fine. I also have a Western Digital 2TB portable that works fine.

I’m seeing the issue with the 8 TB (STDT8000100) external drives and the 5TB (STDR5000101) portable

-----------------

Here’s a couple scenarios:

1. I add 25% capacity worth of files to the 8 TB (and portable 5TB) drive and the X1 displays all art and plays all files correctly (YAY!)
   
2. When I begin to fill the drive (somewhere over 50% full) then the X1 shows the file, but no art and gives an “unsupported format” error (BOO!)
   

-----------------

I’ve chatted with 2-3 different Microsoft (MS) support reps in the past. They went through the typical questions: “Did you try another drive of the same size, did you try another X1 console, what are the formats of the files, etc. ...”

The last conversion I had with a MS support rep ended with “Can you find a different brand 8TB to try?”

No. I haven’t. These drives aren’t cheap enough to go buy another and I trust that the drives are functioning correctly. Afterall, I can still view files on my PC via the 8TB when it’s near full.

-----------------

One more thing to add,

In scenario 2, the files that the X1 will play are the files that were added first. For example, if adding files 1-1000, File 1-300 will play fine, but then 301-1000 will not play. But if I remove all files and add only files 301-500 to the drive, it will
play them fine. My point is, it's not the file that the problem, is the X1 not able to retrieve them all when it's near capacity.

-----------------------------

Here’s my non-tech savvy theory: I believe that the X1 is timing out during its scan of the files. Any files not fully scanned after the “timeout” will be unplayable. Perhaps it’s not entirely the X1’s fault, I think the 5TB portable and the 8TB external
drives are crammed to the max and the discs layered in such a way that maybe the X1 isn’t ready for it. Maybe it reads the first layer fine, but cannot access and play the next layer... idk. Again, I’m not tech savvy, so break me in gently.

Thank you

:)

 

Problem playing video files on large external hard drive using Media Player app

I ran into the same problem. See this thread

Media Player Flaw

It also doesn't help that searching for that error code returns no results :/

 

Problem playing video files on large external hard drive using Media Player app

Hello,

This is the first time posting something on here. The information here is lengthy, but I wanted to provide a comprehensive description at my problem. Thanks in advance for any constructive input.

First off, I have a large amount of home movies and photos. Somewhere in the area of 7-8 TB worth. And with my phone shooting in 4K, It's only going to get larger and larger. I’ve worked on cars a lot over the years, taking videos and photos with various
cameras and phones for reference. Also, I'm a new homeowner who takes a lot of before and after video and pics of projects. Not to mention the old VHS family recordings I’ve converted to digital. Sorry about all that, just trying to set the stage.

PROBLEM: When trying to view videos via the Xbox One (X1) Media Player app, it gives an error: "Can't play 0xc00d11cd (0x80070001)"

It’s not as simple as that though…

When I start to reach capacity on certain drives, the X1 will recognize all the files, but it will not show the cover art or play the file at all. But it plays some files.

For example, if the drive has 2,000 files, it plays 800 of them correctly, but the other 1,200 it gives an error and doesn’t display the cover art. But it I divide all 2,000 files onto smaller drives, then the X1 plays them without problem.

Format: The drives are all NTFS formatted. And the files are compatible. As I mentioned above, I use several 1TB and 2TB drives, and all these files play fine on the X1.

I borrowed and tested other drives and X1 consoles to rule out one piece of equipment being the issue.

Drives: Some drives are mine and others belong to family and friends (I’m not rich lol). Here’s the lineup:

One (1) Seagate Backup Plus 5TB Portable External Hard Drive USB 3.0, Silver (STDR5000101)

Four (4) Seagate Backup Plus Slim 2TB Portable External Hard Drive USB 3.0, Blue (STDR2000102)

Two (2) Seagate Backup Plus 5TB Desktop External Hard Drive USB 3.0 (STDT5000100)

Two (2) Seagate Backup Plus 8TB Desktop External Hard Drive USB 3.0 (STDT8000100)

---------------------

The External 5TB (STDT5000100) drives and the 2TB (STDR2000102) portables all operate fine. I also have a Western Digital 2TB portable that works fine.

I’m seeing the issue with the 8 TB (STDT8000100) external drives and the 5TB (STDR5000101) portable

-----------------

Here’s a couple scenarios:

1. I add 25% capacity worth of files to the 8 TB (and portable 5TB) drive and the X1 displays all art and plays all files correctly (YAY!)
   
2. When I begin to fill the drive (somewhere over 50% full) then the X1 shows the file, but no art and gives an “unsupported format” error (BOO!)
   

-----------------

I’ve chatted with 2-3 different Microsoft support reps in the past. They went through the typicals questions: “Did you try another drive of the same size, did you try another X1 console, what are the formats of the files, etc. ...”

The last conversion I had with a MS support rep ended with “Can you find a different brand 8TB to try?”

No. I haven’t. These drives aren’t cheap enough to go buy another and I trust that the drives are functioning correctly. Afterall, I can still view files on my PC via the 8TB when it’s near full.

One more thing to add,

In scenario 2, the files that the X1 will play are the files that were added first. For example, if adding files 1-1000, File 1-300 will play fine, but then 301-1000 will not play. But if I remove all files and add only files 301-500 to the drive, it will
play them fine. My point is, it's not the file that the problem, is the X1 not able to retrieve them all when it's near capacity.

-----------------------------

Here’s my non-tech savvy theory: I believe that the X1 is timing out during its scan of the files. Any files not fully scanned after the “timeout” will be unplayable. Perhaps it’s not entirely the X1’s fault, I think the 5TB portable and the 8TB external
drives are crammed to the max and the discs layered in such a way that maybe the X1 isn’t ready for it. Maybe it reads the first layer fine, but cannot access and play the next layer... idk. Again, I’m not tech savvy, so break me in gently.

Thank you

 

Update: The actual error I get is,

"Can't play. Please try again. If the problem continues, visit [...]

0xc00d11cd (0x80070001)"

 

Hey there Scooter!

For someone who claims they aren't very tech-savvy, you sure have tried a lot of things and given us a lot of information. My hunch is that your theory is correct - there's just too much going on and the drive times out.

That said, I do have a couple questions. How many of your external HDDs do you have plugged into your console at any given time? If you have more than one, can you unplug the smaller and see if just the 5TB or 8TB works alone? Also, how long do you leave
your 5/8TB HDDs plugged in for before they stop? Basically what I'm asking here is, does your console maybe just not have enough time to process the contents before you give up or is it giving up long before then?

If your drives simply have too much content that the console can't process, I'm afraid there's not much we can really do troubleshooting wise. It sounds like you have lots of other HDDs though, maybe you can just rotate content there? Or possibly look into
something like a
Plex server where you can stream the content from your PC directly.

Hopefully that helps a bit. Let us know if you have any other questions.

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines
and if you're a member of the Xbox Insider Program, check out the
Xbox Insider Program Forums for help with Insider
Program troubleshooting.

 

Thanks for the suggestion Bijoux

I have just the 5TB portable hooked up, and it remains plugged in all day. I unhooked my 2TB drive that I use for expanded Xbox data/games and left only the 5TB. But no change

I'll guess I'll stick with smaller drives from direct playing. Also, I've never tried the Plex streaming, I'll look into it.

Thanks again

Scooter