Problem regarding redeemable code

Discus and support Problem regarding redeemable code in XBoX Games and Apps to solve the problem; Alright so I entered the 25-digit code for the Fotus armor that came with my Halo 5 Xbox One bundle. The system accepted it, however nothing happened... Discussion in 'XBoX Games and Apps' started by Dragon Ruler13, Nov 28, 2016.

  1. Dragon Ruler13
    Dragon Ruler13 Guest

    Problem regarding redeemable code


    Alright so I entered the 25-digit code for the Fotus armor that came with my Halo 5 Xbox One bundle. The system accepted it, however nothing happened and now, several days later, there are still no signs of it. I've looked around on the forums, and have
    tried all suggested methods. I just finished chatting with an online support associate, and they directed me here. If anyone has any solutions, please let me know.

    :)
     
    Dragon Ruler13, Nov 28, 2016
    #1
  2. Randress
    Randress Guest
    Question Regarding Redeemable Codes

    Right now I'm using a child account as I'm not yet 18, but I was wondering if I used a redeemable code for DLC that was M-rated, would I be able to do so on my child account or would I have to do so on a parent account that is on this console?
     
    Randress, Nov 28, 2016
    #2
  3. TempJared
    TempJared Guest
    Question Regarding Redeemable Codes

    You should have no problem downloading the content. Regardless, if your account declines the code it will remain unusued.
     
    TempJared, Nov 28, 2016
    #3
  4. Miss Bijoux
    Miss Bijoux Guest

    Problem regarding redeemable code

    Hey Dragon -

    First, navigate to the Halo 5 tile and hit the menu button and select manage game. Check the 'Ready to Install' list and if anything is there, install it. Next, load up Halo 5, and get past the main menu and splash screens, you should see an option to press
    'Y' to open REQ packs. In that menu, you should see some REQ packs you can open including some promotional ones. Your FOTUS armor should be in one of those promotional packs. If I remember correctly, I think it was "Advanced Promotional Pack" - or something
    similar.

    Give that a go and let me know if that works for you. Problem regarding redeemable code :)
     
    Miss Bijoux, Nov 29, 2016
    #4
  5. Miss Bijoux Win User

    Problem regarding redeemable code

    Hey Dragon -

    First, navigate to the Halo 5 tile and hit the menu button and select manage game. Check the 'Ready to Install' list and if anything is there, install it. Next, load up Halo 5, and get past the main menu and splash screens, you should see an option to press
    'Y' to open REQ packs. In that menu, you should see some REQ packs you can open including some promotional ones. Your FOTUS armor should be in one of those promotional packs. If I remember correctly, I think it was "Advanced Promotional Pack" - or something
    similar.

    Give that a go and let me know if that works for you. :)
  6. Tha Monsta Hyde Win User

    code

    Hi,

    I have the same problem.

    What error code did you get and where did you try to redeem the code?

    Best regards,

    Seb
  7. TempJared Win User

    Question Regarding Redeemable Codes

    You should have no problem downloading the content. Regardless, if your account declines the code it will remain unusued.
  8. Cxx❤ Win User

    buy xbox one digtal game code

    Not at all, Your country or region doesn't matter. As long as your xbox settings location matches the redeem code location at the time you redeem it, you will be totally fine. No problem Mohammed, Always here to help

    Kind regards, Carlo
  9. BrianCappelletty Win User

    Microsoft points

    There are no issues at this time related to redeeming point codes. You may want to contact customer support regarding this issue 1-800-469-9269. They will be more efficient in processing your problem.
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