Problem purchasing COD BO2 from Xbox one S

Hi!

There was an update of the app. Verify that the Store is correctly updated on the console and try again.

Contact official support to see what has happened.

I had the same problem with Dead Island tried to clear the cache but not worked , I tried to clean the player using a specific drive for this but did not work for last tried to install the game on hd failed the first two times but the third installed
could play normally

Hi WhoisFelipe!

I am terribly sorry to hear you are having this issue. Now i see that you said your xbox 360 is brand new. You said you bought the Call of Duty Black ops 2 used am i right? I would like to point out that just because there are no visible scratches on the
disc, that doesn't mean it should work perfectly fine. If you bought the game used, chances are the store you purchased it from most likely has buffered he disc to rid it of any minor scratches. When you buffer a disc you are pretty much taking away a small
layer of the disc itself. Meaning if the disc was buffered many times before, it may seem to be brand new in appearance, but in actuality, it has been buffered so much that most of the important data needed for it to work has been buffered off.

Now if you have purchased Black Ops 2 brand new then i would say try to clear your system cache System>system settings>storage>memory unit> press the Y button and go down and choose clear system cache. Repeat this 3 times. After this, if the game still
does not seem to read i would recommend trying a different disc copy. Hope this Helps!

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Someone? Still not working.