Problem purchase

Discus and support Problem purchase in XBoX Games and Apps to solve the problem; Hello, I bought Fable Anniversary on Xbox Live to 39.99euros taken, and he was charged 2 times, how to get a refund? 8c766b9f-b524-4e01-bcd5-923fd7445e3a Discussion in 'XBoX Games and Apps' started by NIKO 9O, Feb 24, 2014.

  1. NIKO 9O
    NIKO 9O Guest

    Problem purchase


    Hello, I bought Fable Anniversary on Xbox Live to 39.99euros taken, and he was charged 2 times, how to get a refund?

    :)
     
    NIKO 9O, Feb 24, 2014
    #1
  2. AnarcrisT
    AnarcrisT Guest
    Purchase Problem

    So awhile back I purchased Banjo Kazooie in the XBLA. My account was later suspended but my arcade games could not be played on a different account even though I downloaded them to my hard drive. Is there any way to receive this game again without purchasing
    it a second time? Thanks.
     
    AnarcrisT, Feb 24, 2014
    #2
  3. XxHAKAMARUxX
    XxHAKAMARUxX Guest
    Purchase problem

    Hi

    I can not buy skate 3 on the xbox market. Help me please
     
    XxHAKAMARUxX, Feb 24, 2014
    #3
  4. Donniehun
    Donniehun Guest

    Problem purchase

    HI,

    If you get charged twice (which shouldn't be possible) then please call support and they can check your billing account and of the system made a mistake you will get a refund.
     
    Donniehun, Feb 24, 2014
    #4
  5. davemcfly85 Win User

    Problem purchasing.

    since you bumped a year old thread i am almost 100% sure it is
  6. Smwutches Win User

    Problem purchasing.

    It's some sort of billing issue. Go to billing.microsoft.com and make sure all of your information is correct and up to date. If you can't fix it there, call support and talk to billing and they will help you sort it out.
  7. WPAK Win User

    Purchase Problems

    Hi there,

    Puchaseing errors are usually caused by issues on the account itself. Be sure to check your billing information at
    http://billing.microsoft.com and
    http://account.microsoft.com/services     for any outstanding amount issues. After that try purchasing on both xbox console and via xbox.com/redeemcode

    Also check that account, console and store region match, using different regions van cause issues too.

    If you can't find anything wrong and it is still not working, best thing to do is to contact official Xbox Support via Phone or Microsoft Support Chat at
    http://support.xbox.com/contact-us
  8. Mister Beep Win User

    Purchasing problem

    Hey ryanmark08,

    Sincere apologies to hear about the issue. Unfortunately since this offer has ended, you'll need to purchase at the price it is currently listed at. We are unable to make any price changes.

    Thank you for posting!
  9. choppyseize Win User

    Purchase problem

    There is a purchase and content usage alert up currently. It's probably related to that. You may just have to wait it out a bit. You can check the current status here

    xbox-live-status
Thema:

Problem purchase

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