Problem pass extension forza horizon3

Hello, I am allowed to contact you for an extension problem. We bought through the xbox one x the Forza Horizon3 extension pass which included Blizzard Mountain and Hot Weels. Blizzard Moutain works but unfortunately not Hot Weels knowing that we see appear
the two sites (hot weels and blizzard mountain) on the map of the game. As soon as we go to the hot weels site, he asks me to install the extension hot weels !!! I try to install it and finally it brings me back to a black screen where nothing happens. Could
you be an explanation to this. Cordially .
Ps: Sorry for my English i m French

:)

 

​ I purchased an extension pass for forza horizon3.

I purchased an extension pass for forza horizon3.

But if I have already purchased HotWheels, should not I discount the price of duplicate expansion packs or replace them with other rewards?

 

​ I purchased an extension pass for forza horizon3.

Unfortunately there is no way to get a discount unless it's just something that's onsale or replace any part of the pass.

 

Heya!

To be sure we have all the info, do you own all of this content on the account that you posted with?

Do you own any of the content on disc, and can you post a photo of any errors or messages you are seeing when trying to access the content?

Post back and let us know!

 

Hello, this is my son (biloute67) who has the extension blizzard mountain and hot weels. I am forced to uninstall one of the two extensions to play the other. Is this normal?

 

We have not heard of that being an issues, no.

Could you post photos of the error messages or a video of what is happening so we can get a better idea of what might cause it?