problem opening the Microsoft Rewards app

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Raonyi, try to follow the procedure below.

Cache Xbox One

1. Go to xbox press and hold the XBOX power button on your console for 10 seconds until it turns off

2. Wait 10 seconds for it to turn off

3. Wait 1 minute with it off

4. Turn it back on

try to follow the procedure below.

Cache Xbox One

1. Go to xbox press and hold the XBOX power button on your console for 10 seconds until it turns off

2. Wait 10 seconds for it to turn off

3. Wait 1 minute with it off

4. Turn it back on

If after this procedure the App does not work, try the procedure below.

Xbox One reset keeping Games:

Press the Xbox button to open the panel.

Select system > system > console > system

Select Reset console.

Restore and maintain my games and apps.

Rest assured, you won't miss games or saves

Note - You need to know the email and passwords of your accounts when performing this reset.

https://support.xbox.com/en-us/help/hardware-ne...

Então, eu faço esse procedimento para entrar nas missões game pass, mas me pede para abrir no App microsoft rewards on xbox, esse app não abre. Pede para mudar a localização.

Obs. Tudo atualizado aqui... Problema com o app microsoft rewards já tem uma semana.

[Edit - Translation] -

So, I do this procedure to enter the game pass missions, but it asks me to open in the microsoft rewards on xbox App, this app does not open.
Asks to change location.

Note that everything is updated here ... Problem with the microsoft rewards app already has a week.

Regarding Movies & TV app, will not start states "update in progress" on my Xbox One but there aren't any updates as I checked. Yet this app works on pc. Any help would be appreciated - thanks

I've had the same issue for a month now. Tried everything. Microsoft doesn't care about there costumers anymore since covid. Seems like they just have up. Can't call them anymore.

*update I ended up getting a call back from Microsoft support and they walked me through deleting rewards app and deleting my profile and then reinstalling both and then clearing the cache and then reseting the mac address and it worked yiiipppeeee so my advice google create a microsoft support ticket go to link and on the right side click on the contact us button and one of the options is get a call back put in your landline number NOT mobile as that does not work and they will walk you through it hopefully hope this helps you all out ...