Problem of microsoft and minecraft

I have been 5 yaers having this issue and contacted minecraft support email 16 times every 4 month, minecraft staff didn't find anything about this also they have told me to contact microsoft support they have said that they can't find anything about my problem, right now i still don't know how i explain my issue, befor it was saying sige in playstation network now its saying Microsoft. When i sige in its saying microsoft account has been already connect to ps4

:)