Problem/ New account / please help

Greetings Genesis!

Did you use your computer, or your console to do a traceroute?

The ping WILL increase, as the message travels through each hop, to an endpoint destination. It has to do with the distance between each connection point/hop.

I made it sound simple, but there's a lot more involved, beside the distance.

Could you restore your Xbox network settings to factory defaults (to issue new IP configuration from the DHCP server).

Go to Xbox Network settings and select Configure Network. Select the Additional settings tab and Restore network settings to factory defaults.

Turn off your console.

Access your router's web-utility interface and delete any entries you've made in Port Forwarding and, or the DMZ of your router.

Make sure UPnP is ticked enable.

Go to firewall settings of your router and disable IP flood detection (if present) and disable the firewall (this would be the software firewall. Your router is still the hardware firewall, rececting, or will drop packets from an inbound connection that
has no binding, to an endpoint on your LAN).

Save/Apply your configuration and reboot your gateway.

Connect your console with a wired solution (Ethernet cable) and go to Xbox Networ settings. Select Test Xbox Live Connection.

Now, do what you normally do and let us know how that goes.

I called my ISP and we did a trace route to Xbox live and the ping kept increasing each time. Not sure what to think. They said they will have their network team contact Microsoft but I doubt anything will be done.

Hey, Prodigy. I see you've done a lot of troubleshooting already, so hopefully I don't repeat something you've done! It seems that a similar Motorola has some

known issues that seem to be the same as you describe. If you can, let's try to change those settings that are listed on that page and see if that helps you out. You can call up your internet provider to have them help you change those if you aren't comfortable
doing it yourself.

May I ask, do you connect more than one Xbox in your household?

[quote user="Prodigy Genesis"]Could this be a problem with the gateway itself?[/quote]That's possible.

Before you phone your ISP, try connect your console at a friends house/different network, to see if the problem persists.

Keep us posted!

Hi Prodigy. I also live on BC and have the same problems you're describing with no resolution. If you have figured it out could you let me know. Shaw doesn't seem to know what to do. Maybe motorola is the answer