Problem in Reward points

Discus and support Problem in Reward points in XBoX Rewards & Social to solve the problem; My points are not counted, I subscribe to live gold since 2016. Gamertag Douglasfriedmam, email: *** Die E-Mail-Adresse wurde aus Datenschutzgründen... Discussion in 'XBoX Rewards & Social' started by DouglasFriedman-[xboxvenue], Jan 18, 2018.

  1. DouglasFriedman-[xboxvenue]
    DouglasFriedman-[xboxvenue] Guest

    Problem in Reward points


    :)
     
    DouglasFriedman-[xboxvenue], Jan 18, 2018
    #1
  2. Frusciante1503
    Frusciante1503 Guest
    Rewards Points Problem

    I've received an email about my rewards points and it said I have some problem with my account and I should contact the support.
     
    Frusciante1503, Jan 18, 2018
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    Rewards points problem

    Hello daveykinetic,

    All Xbox Live Rewards offers are only for Xbox Live Rewards members. Since your purchase was made while not enrolled in the program, you would not be entitled to any Rewards Credits. Furthermore, we see that your Microsoft Account is set to the South African
    region. Since South Africa is not a Rewards member, you can not join the program. You can confirm your region from your commerce account at (Sign in to your Microsoft account).
     
    XBLRewards8, Jan 18, 2018
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Problem in Reward points

    Hello DouglasFriedman,

    You can earn Xbox Live Rewards Credit in two ways:

    1. By finishing the offers located on the MyMissions page at
    https://rewards.xbox.com/mymissions/     .

    -or-

    2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
    back as MyVIP payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

    In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as mentioned in our pinned announcement at the top of the forums titled "HEY
    YOU! We've got your answer here.    " (https://forums.xbox.com/en-US/thread/2f5ffacb-bf1e-4fca-8764-f57f69556e55), we no longer award Credits for Xbox Live Gold renewals
    as of July 2014.

    MyVIP had a recalibration for the last few years. At the end of the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015
    and December 2016. We did not recalibrate this year (December 2017). Since you are a zero star member, you do not get payback Credits on your purchases. You can check your current MyVIP level/progress at (Xbox Live Rewards).
     
    XBLRewards8, Jan 18, 2018
    #4
  5. Smwutches Win User

    Problem With Rewards Points

    In order for support to check your account, you'd want to post in the Xbox Rewards Questions forum. Keep in mind that in order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least
    1 star level in order to receive VIP rebates.
  6. XBLRewards8 Win User

    Rewards points problem

    Hello daveykinetic,

    All Xbox Live Rewards offers are only for Xbox Live Rewards members. Since your purchase was made while not enrolled in the program, you would not be entitled to any Rewards Credits. Furthermore, we see that your Microsoft Account is set to the South African
    region. Since South Africa is not a Rewards member, you can not join the program. You can confirm your region from your commerce account at (https://commerce.microsoft.com/).
  7. Smwutches Win User

    problem points reward

    There was no deposit scheduled for the 15th. The first deposit for this month took place on the 9th. So if you had requested a deposit on the 9th, they will be deposited with the end of the month deposit which will take place in a few days.
  8. Smwutches Win User

    problem with reward points

    For help with the Rewards program, you'll want to post in the Xbox Rewards Questions forum.
  9. XBLRewards8 Win User

    Rewards Points problem.

    Hello Drei1994,

    Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
    the following month. Since you only hit the 5000 Credit amount required for a automatically scheduled deposit on the 16th, your deposit should occur with this month's mid-month deposit. Since you have been automatically scheduled for a deposit, there is no
    need to request one manually, so that button has been removed.
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Problem in Reward points

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