Problem in my credit rewards to add a my account

LeftwardDust478 · Apr 14, 2017

I need help to ad the credit rewards for my account, the system said the problem find in another cause extern, I dont what is that cause extern

:)

mowerdude · Apr 14, 2017

Has anyone else got $6.00 free from microsoft on 360?

I was going to purchase a few games from xbox live on my 360 and I went to add a credit card and saw that for some reason that microsoft put $6.00 into my microsoft account and thought that was just from the rewards program. But I happen to check another account on my xbox 360 that i didn't even use the rewards program with and have just purchase one game with that account and it also has $6.00 in that account also is Microsoft given out $6.00 to us or what is the deal?

UtmostCar532124 · Apr 14, 2017

My rewards credits didn't deposit due to some issue

Hello, i have 20250 reward credits in my account. Its my new account but its showing that their is a problem in your account and update your account. Please fix my account so that i can those pending reward credits deposited in my account. Please
fix my account.

Thanks

XBLRewards8 · Apr 17, 2017

Hello LeftwardDust478,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. To be clear, since this is an issue with how data is being sent from an internal source, adjusting your user information will likely not resolve
this issue. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

XBLRewards8

Hello LeftwardDust478,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. To be clear, since this is an issue with how data is being sent from an internal source, adjusting your user information will likely not resolve
this issue. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

Dark Killer o6

One last question... xbox live rewards, dont use your gamerscore to add credits on my account?

Firecatman

same problem here trying to add PayPal or a credit card on my account in Canada

Donovan Du Val

Thats the problem I am not willing to add my credit card and thats why I bought credit from a store. The credit shows up on my account but I cannot use it.

XBLRewards8

Hey Pi3rS NiVanSxx,

No need to worry. Your account is working as expected, as explained in our FAQ for Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

Your Credits were deposited yesterday, as explained above.

Problem in my credit rewards to add a my account