Problem in Account

Discus and support Problem in Account in XBoX Rewards & Social to solve the problem; So I received an email saying there is a problem with my account e480b6cf-a17a-44cf-942f-0a3761db1b61 Discussion in 'XBoX Rewards & Social' started by BlairBrownEyes, Nov 9, 2017.

  1. Problem in Account


    So I received an email saying there is a problem with my account

    :)
     
    BlairBrownEyes, Nov 9, 2017
    #1
  2. Penisochio
    Penisochio Guest
    Question about sharing Destiny on two different 360s

    I plan on buying Destiny and my friend is gonna download it from me. Apparently, if you wanna play Destiny on another console on your account, you have to be signed on at all times on the account that purchased it, where as if you wanna play it on the console that you purchased Destiny on, you can sign on any accounts no problem to play it.

    Now this is just what I heard, but I'm confused because my friend managed to download other games from me that I had purchased and play it without any problems. She had to sign onto my account to download it, but once she was finished, she could hop back onto her account and play it with no problems.
     
    Penisochio, Nov 9, 2017
    #2
  3. andyr300
    andyr300 Guest
    Xbox 360 to Xbox One back to Xbox 360 again..

    Your account will work seemlessly between the two. No problems.
     
    andyr300, Nov 9, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Problem in Account

    Hello BlairBrownEyes,



    Your deposit is being prevented due to a mismatch between your Mexican Rewards Account region and your US Microsoft Account region. When you register into the Rewards program, we create a new account based on your Microsoft Account region at the time of
    registration. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional currency,
    it cannot complete when your Microsoft Account is of a differing currency.

    However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account to match your Xbox Live Rewards location. Another option if
    you wish to continue with Rewards in your current Xbox Live region is to opt out of the program at (https://rewards.xbox.com/optout/), wait 48 hours and then sign back up again, which can also take 48 hours.

    While you will lose your progress by starting a brand new account, you can start earning Rewards Credits that will successfully reward your newly registered regional currency. To confirm that you have re-registered correctly, you can check your join date
    from the MyRewards page at (Xbox Live Rewards). If your join date shows a specific date, then your account has successfully been re-registered. If you see “???” then your account is still
    being created. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old account to your new one.
     
    XBLRewards8, Nov 10, 2017
    #4
  5. JulOow Win User

    Account problem

    Actually I was a child account but i became a adult account and then when I tried to enable join multiplayer games I had the error message
  6. XTC Trunkenbold Win User

    Account Problem

    Are you german or american?
    German
  7. Misses Quinzel Win User

    Account problem!

    Hey, ROVE96OCM!

    If you redeemed the codes for the Microsoft currency on a different Microsoft account than the one that is linked to this gamertag, there is no way to transfer those funds or link up the accounts at this time. You can see how our prepaid codes work on our

    Learn about gift cards and prepaid codes
    support article. You will have to make the purchase on the account that you redeemed the codes on.

    You can always contact us via phone or chat to see if there's anything else they can do, however we can't guarantee that they will be able to fix this.

    However, if there's another issue at play here, please let me know so that I can ensure I'm giving you the appropriate information and support that you require. :)

    --------------------------------------



    Xbox Forums Staff



    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
    Program Forums
    for help with Xbox Insider Program troubleshooting.
  8. XBLRewards8 Win User

    Problem with account

    Hello skiprat1977,

    If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
    to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.
  9. KingCobrasFYC Win User

    Account problem

    It's been almost a week and it still says my old name what now?
Thema:

Problem in Account

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