Problem Groove Music

Discus and support Problem Groove Music in XBoX on Consoles to solve the problem; Ein Problem ist aufgetreten Versuchen Sie es noch einmal. Wenn es erneut passiert, teilen Sie es uns mit, indem Sie den folgenden Code unter... Discussion in 'XBoX on Consoles' started by J.Wegner, Oct 3, 2017.

  1. J.Wegner
    J.Wegner Guest

    Problem Groove Music


    • Ein Problem ist aufgetreten

      Versuchen Sie es noch einmal. Wenn es erneut passiert, teilen Sie es uns mit,

      indem Sie den folgenden Code unter xbox.com/errorhelp eingeben,

      damit wir es untersuchen können.

      XBOS-5002

      35a32c38-c751-44ca-a819-a067a90d4b47

      2017/10/04 - 00:54:27 UTC
    Ich habe 2*3 Monate Groove Musikpass erhalten. Die Freischaltung sollten bis 31.10. erfolgen. Das geht nicht. Warum nicht wenigsten bis 31.12.2017 ?

    Beim Abschluss des Angebotes Kommt eine Fehlermeldung , die ich nicht deuten kann (XBOS-5002

    db9b86f3-580c-4e28-b7eb-f213ea8002e4

    2017/10/03 - 10:05:49 UTC).

    Mod Translation from translate.bing.com

    A problem has occurred

    Try again. If it happens again, let us know

    By entering the following code under XBOX.COM/ERRORHELP,

    So we can investigate it.

    Xbox-5002

    35a32c38-c751-44ca-a819-a067a90d4b47

    2017/10/04-00:54:27 UTC

    I have received 2 * 3 months Groove pass. The activation should be done up to 31.10. This won't do. Why not least to 31.12.2017?

    At the conclusion of the offer comes an error message that I can not interpret (Xbox-5002

    Db9b86f3-580c-4e28-b7eb-f213ea8002e4

    2017/10/03-10:05:49 UTC).

    :)
     
    J.Wegner, Oct 3, 2017
    #1
  2. SNOW DROP 77
    SNOW DROP 77 Guest
    Background music

    It's great that xbox have background music on for groove music but the problem is not everyone have groove music pass, nothing wrong with groove I used to have it but there are other music streaming apps like Spotify maybe it won't be easy to get it on xbox,
    if it does then that would be great
     
    SNOW DROP 77, Oct 3, 2017
    #2
  3. MrConrad69
    MrConrad69 Guest
    Forza Horizon 3 Groove Music Playlist not working

    Hi guys!

    Groove Music radio is not aviable for me. I don't have Groove Music radio and Groove Music playlist in audi settings. Groove playlist shuffle option not working also. Can i somehow use Groove Music Radio in FH3 in Poland? Leave a comment if you need more
    details.
     
    MrConrad69, Oct 3, 2017
    #3
  4. Mister Mascot
    Mister Mascot Guest

    Problem Groove Music

    Hey there,

    According to the Groove Music and Spotify: FAQ
    HERE

    "I bought a Groove Music Pass and haven’t redeemed it. What are my options?

    As of October 2, 2017, you can no longer redeem your Groove Music Pass. Microsoft will offer 120% of the value of your unused pre-paid Groove Music Pass as store credit to spend at the Microsoft Store. If you haven’t redeemed your pass yet and want to get
    your credit, contact customer support."

    Since this is technically a Prepaid Groove Music Pass, you won't be able to redeem it and you'll need to contact our chat/phone teams for assistance.

    You can contact Official Xbox Support through either the live chat option (if available) or phone team
    HERE.

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
     
    Mister Mascot, Oct 5, 2017
    #4
  5. BeastBadshah Win User

    Groove music

    Use the Groove app

    Add music to a Groove playlist on your Xbox One
    Find out how to add songs and albums to Groove playlists on your Xbox One console.

    Add a song to your music collection on Xbox One
    Learn how to add songs and albums to your music collection on your Xbox One console.

    Troubleshoot problems with the Groove app

    Troubleshoot using the Groove app on Xbox One
    Resolve common problems using the Groove app on Xbox One.

    OneDrive Music FAQ and troubleshooting information
    Get more information about how to use OneDrive to store and play music.

    How to configure audio settings on your Xbox One console
    Follow these steps to configure the audio settings on your Xbox One.
  6. addictgaming360 Win User

    Background music for xbox one 2019 does not work

    I have done all those before anyone comment anything.

    When you click a app, you get prompt for a update of that app. Before the update I had no problem including groove.

    So with groove music. When I uninstall the app. Installed the groove music the background music ( clicking the app from the guide button worked) closed out the app, clicked the groove music app you get a (what's new in groove) then when you click the app
    from the guide button which just stops working.

    When I mention the background music does not work. <-- it means I go to iheartradio select music go to a game and the music stops.

    I won't do a factory reset. As I know it won't work. So does anyone have that issue? As have you even tried.
  7. BigWiIIieStyIe Win User

    Music store

    Are you using the old Music app or the new Groove app. Microsoft changed from Xbox Music to Groove recently.
  8. PICK 34 Win User

    Will Xbox music sound quality improve ?

  9. Mister Mascot Win User

    Problem Groove Music

    Hey there,

    According to the Groove Music and Spotify: FAQ
    HERE

    "I bought a Groove Music Pass and haven’t redeemed it. What are my options?

    As of October 2, 2017, you can no longer redeem your Groove Music Pass. Microsoft will offer 120% of the value of your unused pre-paid Groove Music Pass as store credit to spend at the Microsoft Store. If you haven’t redeemed your pass yet and want to get
    your credit, contact customer support."

    Since this is technically a Prepaid Groove Music Pass, you won't be able to redeem it and you'll need to contact our chat/phone teams for assistance.

    You can contact Official Xbox Support through either the live chat option (if available) or phone team
    HERE.

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
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Problem Groove Music

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