Problem getting system update!

Discus and support Problem getting system update! in XBoX on Consoles to solve the problem; I attempted to do the update this evening and it downloaded fine but got stuck on about 3/4 of the way through on "Applying the Update" and stayed... Discussion in 'XBoX on Consoles' started by ItalianStallyn1, Oct 6, 2015.

  1. ItalianStallyn1
    ItalianStallyn1 Guest

    Problem getting system update!


    I attempted to do the update this evening and it downloaded fine but got stuck on about 3/4 of the way through on "Applying the Update" and stayed there for 2 hours!! Anyone else run into this issue? Chat support had me turn it off and reboot....it reverted
    update then still giving me prompt to update! According to support if I wait until morning the prompt will go away as it is supposedly a problem with the preview server!? Any input greatly appreciated!

    :)
     
    ItalianStallyn1, Oct 6, 2015
    #1
  2. MoW V4lvlP1r3
    MoW V4lvlP1r3 Guest
    Problem getting system update!

    Hey men, im already have access to link, by the way i copy and paste the info if you still need it

    Team,

    To help us diagnose this issue can you please reply and try the following:

    Are you seeing this on Wifi or Wired?

    Unplug the Kinect and try

    Unplug External HDD and try

    Are you seeing this update upgrading from the Old Dashboard to the New Experience OR

    Are you seeing this from upgrading from a previous New Xbox One Experience to the new build of the New Xbox One Experience?

    Thanks

    5.15pm PDT update Oct 3rd

    System Update Hangs: A huge thank you to the community over the past 24hours as we encountered a system update error when the system upgrade hangs at 80%. Engineering has determined the problem from your experiences and a fix is underway. In the interim
    any user that encounters the system update hanging at 60-80% please do the following:

    1. Pull physical power (yes, I really mean pull the cable).

    2. Once the console is powered back on, it will appear to complete an update, then land on a System Update available screen.

    3. Attempt to take the update again, if it hangs a hard reboot may be required again and try again. We have seen that 3 reboots can complete.

    We truly appreciate your help in helping us root cause this issue and your patience.
     
    MoW V4lvlP1r3, Oct 6, 2015
    #2
  3. MoW V4lvlP1r3
    MoW V4lvlP1r3 Guest
    Problem getting system update!

    I attempted to do the update this evening and it downloaded fine but got stuck on about 3/4 of the way through on "Applying the Update" and stayed there for many hours!!

    Chat support had me turn it off and reboot.... but the issue continues, it reverted update then still giving me prompt to update!

    Any input greatly appreciated!

    Regards
     
    MoW V4lvlP1r3, Oct 6, 2015
    #3
  4. MoW V4lvlP1r3 Win User

    Problem getting system update!

    Hey men, im already have access to link, by the way i copy and paste the info if you still need it

    Team,

    To help us diagnose this issue can you please reply and try the following:

    Are you seeing this on Wifi or Wired?

    Unplug the Kinect and try

    Unplug External HDD and try

    Are you seeing this update upgrading from the Old Dashboard to the New Experience OR

    Are you seeing this from upgrading from a previous New Xbox One Experience to the new build of the New Xbox One Experience?

    Thanks

    5.15pm PDT update Oct 3rd

    System Update Hangs: A huge thank you to the community over the past 24hours as we encountered a system update error when the system upgrade hangs at 80%. Engineering has determined the problem from your experiences and a fix is underway. In the interim
    any user that encounters the system update hanging at 60-80% please do the following:

    1. Pull physical power (yes, I really mean pull the cable).

    2. Once the console is powered back on, it will appear to complete an update, then land on a System Update available screen.

    3. Attempt to take the update again, if it hangs a hard reboot may be required again and try again. We have seen that 3 reboots can complete.

    We truly appreciate your help in helping us root cause this issue and your patience.
  5. RedEye Expr3ss Win User

    Problem getting system update!

  6. Lancer-95C4D8DA-78BA Win User

    Problem getting system update!

    I'm having the same issue and the link tells me ,"Group Not Found! The requested Group cannot be found."
  7. MoW V4lvlP1r3 Win User

    Problem getting system update!

    Thanks dude, after 5 attempts my xbox finally got the update
  8. Durk33 Win User

    System Update problem.

    Im having the same exact error id like to know waht you did to resolve it i just posted it on this forum but no hits so far.
Thema:

Problem getting system update!

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