Problem Getting a Game to Play. (Dragon Age) / keeps switching what the problem is

Hello RodneyAL,



We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)



Thank you for understanding.



Regards,

Hello RodneyAL,

Thank you so much for trying the steps I provided above and I am sorry for the experience you had when contacting our dedicated Xbox Live support. It should not be like that; they will be able to double check everything for you and for the best possible troubleshooting. Please try to reach them out on a whole new tab and please make sure to explain everything to our dedicated Xbox Live support. Please contact them again and provide them with all the information they need so that they will assist you thoroughly.

Please follow the steps below to reach out to our live support team:

1. Please use this link: Contact us | Xbox Support
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
3. If not, please select the country/region it is showing and select the correct one among the lists.
4. Make sure to use to check the available contact times of the support.
5. Select the "Contact Us" button
6. Select the drop-down menu options that will match your concern.
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
10. Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.

Hope I helped! Please do not hesitate to ask if you have further concerns.

YanYannn
Moderador de la comunidad de Microsoft

So i was finally able to contact support and went to request a call, I was on the line for a totall 2 hours and 50 minutes .

they said they where going to assign me access the game via the market thanks to the support agent i was talking to but first he had to transfer me to an "Higher Authority " i waited about 45 minutes be fore i was reconnected with someone. who confirmed they where giving me access via the market. He then asked me to wait. I WAITED FOR AN HOUR AND TEN MINUTES!!!

I hung up and reconnect via the site and the steps to get in contact talked to them about what had happened the guy gave basic I messages of communication and trying to sympathize with me. he then said he was going to talk to his supervisor he said he was not going to place me on hold and silence his phone so he could get me answers right away. I WAITED AN HOUR AND TWENTY FIVE MINUTES !!! THEN THEY CUT THE LINE!!

Then I Tried to Reconnect via the site again get in contact with them and they BLOCKED ME saying its having trouble processing this!

so I have tried your first step and it takes me to where ive already been i have the game and add ons downloaded , I'm not sure what to look for in terms of "valid license for the game" because wouldn't it be the tangible copy that i own?

so then i go to the marketplace and it doesn't have a price for the game itself but shows a price for other versions , so i went to my account billings and found my purchase and it brought me to that page and said i owned it unlike the other page , it was as if the market was hiding my purchase in order to get me to buy another. HIGHLY SUSUPECT.

Not to mention the weird lag/freezing/unresponsiveness from the market place and this web page that was not there initially and i don't usually experience day to day. HIGHLY SUSPECT.

kind of like someone trying to cut a call that isn't going there way.

the reason i mention this is because awhile back my search engine was weirdly deleted and all i had access to was a Microsoft search engine and everything worked fine on it till i went to there competitors search engine then is would freeze and lag and cut access to them all together.

and for the second step like I MENTIONED BEFORE i am hesitant to delete Again for this specific problem now because its trying to lay the problem on the cd being damaged which it is not , and also it acts as proof/evidence of ownership. because i had to get the download somehow from the cd i purchased! which i was forced to download taking up storage under the guise of running it better and not directly off the cd to risk damaging it!

i already went to the customer support and that's what sent me here in the first place. your request a call was not available , i guess try step 9?? because i wanted to talk/be in communication with a person live.

This experience brings to mind the classic story of a bully stealing lunch money but instead of the money, steals your lunch and then try's to sell it to you again



JUST TO SUMMERIZE: 1)What does the valid game license look like where you sent me to look for it?

2)Go to Step 9 in your response? cause i want to talk to someone because ive already searched the limbo of your articles of solutions and similar problems

Hello RodneyAL,

Thank you for your contribution to the Microsoft community.

We totally understand that you want to play Dragon Age Inquisition on your Xbox. Based on the information you've provided; it seems like the issue may be related to licensing or a problem with the marketplace. Just a reminder, we are not able to double check your account and purchases here manually since we do not have the option to. No worries, we do have some troubleshooting steps here that we may use for the issue.



1. Check your Xbox Live account to ensure that you have a valid license for the game. You can do this by going to the "My Games & Apps" section, selecting the game, and then checking the "Manage Game" option.

Basing on the statement you provided above, here are some troubleshooting steps that you may try:



2. Try uninstalling and reinstalling the game to see if that resolves the issue. Make sure to clear the Blu-ray cache before reinstalling. (I know you tried clearing Blu-ray but try this one again)



If the issue still persists after following the steps I provided, it would be perfect if you contact our dedicated Xbox live support since they will be able to double check your account as well as your game license for the possible issue.

Please follow the steps below to reach out to our live support team:

1. Please use this link: Contact us | Xbox Support
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
3. If not, please select the country/region it is showing and select the correct one among the lists.
4. Make sure to use to check the available contact times of the support.
5. Select the "Contact Us" button
6. Select the drop-down menu options that will match your concern.
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
10. Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.

Hope I helped!

YanYannn
Microsoft Community Moderator