Problem games on demand

Terchal13 · Nov 21, 2017

Hi,

I have pre-ordered 3 games but only 2 have been validated for the reward

So I'm not credited with the points that come back to me

I am in France

thank you in advance

:)

Mister Gwyther · Nov 21, 2017

Games on Demand problem

Have you fully deleted and redownloaded the game? Please follow the steps listed in our Download sticky (forums.xbox.com/.../33.aspx).

Moltar1138 · Nov 21, 2017

Games on demand problem

So, next question is - did you purchase this item on THIS console, or on another one and transfer it over?

And, if so, were you connected to XBL while at your friend's house, or were you playing offline?

XBLRewards8 · Nov 21, 2017

Hello Terchal13,

After investigating your purchases, we see that your Shadow Of War purchase was not correctly applied to the current Games on Demand offer. Apologies for the inconvenience. We will adjust this purchase to properly go towards the current Games on Demand,
and not the previous one. You should see this offer complete shortly.

Mister Gwyther

Can you go to http://speedtest.net on a computer on the same network as the Xbox, take the test, and post the result image here? Thanks!

Fierce Gregory

I am able to play them but it takes about 3-10 downloads for the game to actually work and this is really getting to me.

kieranm9090

Hi Pants Man,

This may be a problem with the downloaded file off demand.

Really the only thing you can do is to Delete it from your HDD and download it again.

To delete go to.

System,

Memory,

HDD hard drive,

Crysis 2,

Crysis 2,

Delete.

Then go on Demand find Crysis 2 and download it again.

Hope this helped.

Kieran

silentbob714

Hi there, did a little research on this for you.. Looks like they had to pull it from the store to work on a fix.. It's been addressed in another forum post. Hope this answers your question!

forums.xbox.com/.../321831.aspx

A1ien ABductEE

But for some reason it is not in my download history.

Problem games on demand