Problem Game pass

I'm having problems renewing my game pass, the 1 month I signed it with the balance of the account, and this month won, then hj bought a gift card, and I put the balance in the account, and qnd I go
in cnfg-signatures-pay now with account balance, I can not use the account balance as payment, and only the option to use credit card or debit appears, and qnd I go to the store and I go to the game pass, and I click to participate, the following appears msg
"The form of payment in an existing account was refused and is blocking this purchase", what I do, help me, I need the game pass

:)

 

Game Pass Problem

Try to reboot your Xbox and see if you have access to games, it sometimes happen that the console doesn't refresh subscription status. If this doesn't help then check your active subscriptions under your account web page. Last resort would be to chat to
someone from MS and ask if they can verify your subscription status: Contact Us | Xbox Support

 

Game Pass Problem

I have renewed my subscription to the game pass but have not yet subscribed

I paid the subscription fee

 

Hiya!

Paul from The Xbox Forums Team here to assist with the issue, it looks like you're trying to pay for game pass but the payment method isn't a valid one. What I recommend doing is

Contacting Customer Support for further assistance on this issue. I hope this helps.

Happy Gaming!

Paul Xbox Forums Team!

 

Good evening. For this situation call Xbox support 18004699269.