problem downloading purchased game

have you tried checking your download history? it should be there if it says you purchased the game. if it isnt, try recovering your account and if it still isnt in your download history, then you should consider calling microsoft support

check your status with
account.microsoft.com which will show what you have bought

Figures, thanks for the reply! I should've just bought a copy from eBay instead of a digital download. I've always been a fan of having a physical copy of what i paid for. Had the game, hadn't played it in years and the disk is nowhere to be found. About
like the download i purchased from Microsoft, lol.

I'm going to give them a call when i have a spare hour. Maybe a person would be helpful. Probably just waisting my time but it's worth a shot.

Thanks and have a great day!

check your status with
account.microsoft.com which will show what you have bought

Yeah it shows it as completed, paid with PayPal on June 7th. I just double-checked PayPal to make sure it showed the payment and it's there as well.

They did the same thing to me. I purchased Call of Duty: Modern War Fare. The 2400 package for 19.95. I never received a down load. I have my Crome History that shows I contacted Microsoft 2 days later. I have 6 pages of history proving this. I got a bot
letter saying I did not contact them soon enough. They would not re down load the add on and said I was just out of my money. I know they had a glitch in their system and they will not admit it. Microsoft tried to push me of on Activision!

Sincerely, an 80 year old X-box player

Edward Moore