Problem doing anything

Try performing a hard reset EXACTLY like this.

Hold the power button on the console for 8 seconds or until the power shuts down completely. Unplug the power cord from the back of the console for 5 minutes. Plug the power cord back in and restart the console. Once it is back up and operational test
the results.

Let us know. Good Luck!!

Hello Harvey Morris,

If you are still having issues please contact our live support team.

To contact live support, please follow the guide below:

1. Please use this link: Contact us | Xbox Support
   
   1. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
      
   2. If not, please select the country/region it is showing and select the correct one among the list.
      
   3. Make sure to use to check the available contact times of the support.
      
   4. Select the "Contact Us" button
      
   5. Select the drop-down menu options that will match your concern.
      
   6. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
      
   7. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
      
   8. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
      
   9. Should you encounter same issue and have an error message please let us know so we can forward your findings to the Internal Support Team.
      

Thanks!

I had already tried updating info and clearing the cache (five times). I finally managed to purchase the game after my parent found a way to disable "Ask for permission before buying" in the family app. Now I just have to figure out why my parent can't log in to the 360.

You should probably do that thing where you close the forum post so nobody else can comment, because I don't know how to do it.

Hello Harvey Morris,

Thank you for posting in the Microsoft Community.

I can see that you're experiencing issues with purchasing games on your Xbox 360. Based on the error code 80182300, it seems that there may be an issue with your payment method or account balance. Here are some steps you can try to resolve the issue:



1. Make sure that your payment method is up to date and valid. You can check this by going to account.microsoft.com and selecting "Payment & billing" under your account name.



2. Try clearing your Xbox 360's cache. To do this, go to Settings > System > Storage > Clear System Cache.



3. If you're still having issues, you can contact Xbox Support for further assistance. They may be able to help you troubleshoot the issue and find a solution.



I hope this helps! Let me know if you have any other questions or concerns.

I see, sorry about that. I am glad it worked after reinstalling your PC. You may also want to submit a report so this can be further investigated. Press the Start button , and then enter Feedback Hub in the search box. Open the Feedback Hub app, and then select Report a problem.

If you have further questions or anything that I can possibly assist you with, please feel free to ask them here. Thank you!