Problem displaying Microsoft Store items (xbox)

Hi Cody,

You need to have a payment method and updated billing information anytime you want to get something for free from the Microsoft Store or Xbox 360 Marketplace. Even if the item is free, the system needs to verify your location to display and process the redemption
of the free item for the correct region that you will be using the item. It's simply for region verification purposes so the Store knows what market to display. Your payment won't be charged when redeeming the free content.

I hope this answers your question.

Yes. The Xbox Store is the digital store on the console and xbox.com. The Microsoft Store is Microsoft's retail store, meaning most of the items are physical purchases and are not all related to Xbox.

Nope, the codes only work for Microsoft Store items. You need to get the MS Store version on PC or Xbox to see your items.

you play ARK on Windows or Xbox One?

If the problem on Xbox One,

you can report the problem on Xbox

This maybe is Xbox build or game problem

If the problem is windows 10,

pls sure your windows 10 / display drive is lastly.

and update microsoft store apps. (maybe has xbox base update)

Hello TinyCR,

Thanks for posting on the Xbox forums. We understand that you are interested in requesting a refund for an item you purchased on the Microsoft Store. Microsoft has a support article that provides information

how to request a refund or exchange items from the Microsoft Store. We hope this information helps
TinyCR!