Problem connecting to a parent account

Is this connected to 360 xbox parental controls or did you forgot the parental account connected to your child account?

When the Xbox asks for the email address connected to the child account put in the parents email address/password instead and it will work (parents email address being the one used to verify the child's account when it was first created or to accept changes
to the child account), I think this only happens when the parent email address is not the same as the primary account holders email address. I have just had this problem tonight. Xbox support told me of this and it worked first time

You have the parental email addresse written down, right? If not, go to the Xbox and try to accept the Terms of Use and it will be shown to you.

1) Take that to
http://account.live.com/password/reset for the password reset

2) If you can't reset it, go to
http://account.live.com/acsr SAVE THE EMAILS SENT TO YOU

3) If that fails, contact Support (1-800-4MY-XBOX Option 2 in the US et Canada) and provide them with the Console ID number from
Settings | System | Console Settings | System Info (it's on the 2nd line) and the reference number from the email sent to you in Step 3, and submit a Password Reset Request. However, it is faster to have the Agent call you by going to

http://support.xbox.com/en-US/contact-us?xr=footnav#0:6:3 (and if you're not in the US, replace that with your country code, e.g., CA for Canada).

Hey there ASIM! Let's see what we can do to get things sorted.

If you're 23 it sounds like you need to promote your account to an adult account (like Nicki suggested). However, since you aren't sure which account is designated as the parent account,
the next course of action would be to use the
Contact Us page to set up a support call with an account specialist who will be able to go through your options with you.

Let us know if you have any questions. =)

Hey there Biohazard,

Really sorry to hear you're having issues with your parent account.

If you're getting a message that the account doesn't exist, I would definitely recommend contacting our
Phone Support team. They'll be best equipped to look into your account with your and work on getting things sorted out.

Please keep us posted on how everything goes.