PROBLEM BY OPENING MY GAMEPASS HELP-ME!! =(

BY ENTERING MY XBOX ACCOUNT AND ACCESSING MY GAMEPASS HE ASKS TO CONFIRM MY EMAIL THROUGH ALTERNATIVE EMAIL AND PHONE [SMS OR CALL]....

THIS VERIFICATION DOES NOT LET ME GO TO MY GAMEPASS

AND THE EMAIL AND THE PHONE ARE VERY OLD, I DO NOT HAVE MORE INFORMATION THEM

HAVE A WAY TO CHANGE MY EMAIL GAMEPASS OR DISABLE EMAIL VERIFICATION?? PLEASEE

Sorry for the WRITTEN

I AM A BRAZILIAN MEMBER.

THANKS.

:)

 

Xbox Gamepass

I used my 14-day trial for the Xbox Gamepass; however, I have no intention in buying another month of this Gamepass, the problem is that I can’t find the option for Xbox not to charge me the next month of its use. I have money in my account, so I’m afraid
I get the charge and I lose money in something I do not want, help please.

 

Xbox Gamepass trouble

Hello here !

For a few days now, I have problems with my Xbox GamePass subscription. Indeed, when I want to access my GamePass games, an error message appears, telling me that I have to renew my subscription. However, I do have an active Gamepass subscription, but when
I try to access it on my Xbox, this one tells me no (I do not have this problem with my Xbox Live Gold subscription). However, when I access my subscriptions from my Microsoft account, it is active, but the payment is marked "pending" since April 10. Problem:
it has been debited on my bank account on April 10th. I must also specify that when I try to renew my subscription or change my payment method from my Xbox, it shows me an error message. It is to you that I address myself desperately, after having long discussed
and illustrated my problem at Xbox Support on Twitter!

Thank you, I hope someone here can help me!

 

Hi there,

since this is an account issue which you can't access it might be best to contact Xbox Support (in your own region) via Phone or via Microsoft Support Chat (in English)

They might be able to help you recover access to your account

To contact Xbox Support use Contact Us | Xbox Support and hopefully they can help you gain access to your account and update the account security settings.

Side note: Please do not share any personal information in the forums (like a screenshot with your email address and name)