Problem Buying minecoins

I’m trying to buy minecoins but each time it says I’m not connected to the internet which is incorrect. I have deleted and reinstalled minecraft on my iPad and logged in to my Xbox live account. Any suggestions?

:)

 

Can't use Minecraft Skin Pack I bought

I bought a Mineciraft skin pack and it won't let me use it. When I went to use it, it said I needed to use Minecoins to buy the whole pack. I already bought it though. Is there a way I can use the skin pack without buying Minecoins or do I have to spend
even more money? If so, that's a total rip-off. How can I use the skin pack I bought or how can I get Minecoins without spending anymore money?

 

Missing Minecoins

Hello,

I am missing some minecoins. On 7/29/18 I noticed there was a sale and I wanted to purchase a couple of skin packs, texture packs & worlds. I had no coins available.

On 7/30/18...

I started out with a 0 minecoin balance. I "purchased" the "Beach Party Skin Pack" for 0 minecoins (it was free). I then purchased 320 minecoins. I purchased the "Plastic Texture Pack" for 245 minecoins. I had 75 minecoins remaining.

On 7/31/18...

I was interested on purchasing a few more items, but I only had 75 minecoins. So, I purchased 1020 minecoins. I then had a total of 1095 minecoins. I purchased "Sacred Falls World" for 245 minecoins, the "Cartoon Texture Pack" for 245 minecoins and the
"Natural Texture Pack" for 245 minecoins. I then noticed that I only had 115 minecoins left. That math didn't seem right, so I did the calculation.

The Math...

On 7/30/18: 0+320= 320, 320-245= 75

On 7/31/18: 75+1020= 1095, 1095-245 (SFW)= 850, 850-245 (CTP)= 605, 605-245 (NTP)= 360 (supposed to be the remaining balance)

The balance shows 115 minecoins. I am missing 245 minecoins. I do not know where they went. I checked my inventory and I do not see anything extra that I may have purchased by accident. I checked through each item to see if there was a time of purchase
stamp. The items in my inventory do not show when they were purchased (That may be a helpful idea ;-) ).

Please help me find my missing minecoins. There was a few more things that I was looking to purchase during the sale. Unfortunatly, by the time you respond the sale will be over. I am confident you will be able to figure this out & make it right. Attached
is the screenshots of my inventory and minecoin balance. Please let me know if there is anything else you need. I look forward to hearing back from you. Thank you so much in advance!

…

I have reached out to Mojang, who referred me to Microsoft, who referred me to the Minecraft Forum, who referred me back to Microsoft &/or Mojang. Please help me resolve this...

 

Hi thelab92pointO,

If you are able to do you see this error message after switching between your home network and your mobile data network? If you perform a full restart of the iPad does this error still persist?

Let us know if that helps.