Problem, adding new account

Discus and support Problem, adding new account in XBoX on Consoles to solve the problem; Fully reset my Xbox one to factory settings, I still can not Add a new account. Options? e2cf70a1-8cad-40fb-8554-1b7c0a82ade4 Discussion in 'XBoX on Consoles' started by mamouloujugo, Jun 21, 2020.

  1. mamouloujugo
    mamouloujugo Guest

    Problem, adding new account


    Fully reset my Xbox one to factory settings, I still can not

    Add a new account. Options?

    :)
     
    mamouloujugo, Jun 21, 2020
    #1
    1 person likes this.
  2. Tenjoseslash Win User

    Problem, adding new account

    account options like set a password? or linked it to a controller?
  3. Nathan Roberts (SN) Win User

    adding new account problem

    Hey there, Phil gibson1

    Welcome to the Microsoft Community.

    Looking at that thread you have linked, they are getting a message telling them to log in at https://account.live.com which should lead you to this page: Microsoft account | Home which is your Microsoft account overview page.

    It looks as though the account has been locked. Thus, going to Microsoft account | Home and signing into the account via a web browser should provide you with instructions on what to do to unlock the account (providing it has been locked).

    If that doesn't work, please can you tell me the exact error message they get when they try and sign onto their account on the Xbox console?

    Hope this helps,

    Happy Holidays!

    Nathan
  4. BakyOsijekHr Win User

    Problem, adding new account

    Do you have already 6 accounts on it? 6 is permitted per household. Describe us in detail what is happening, so that we can provide you with the best help.
  5. Nathan Roberts (SN) Win User

    adding new account problem

    Ok, no worries. It could be that they are missing something on their accounts, which is why it is asking you to sign into the account. If they have signed up to Xbox using a Gmail account, then they would sign in using the Gmail address.

    Nathan
  6. Phil gibson1 Win User

    adding new account problem

    their account, no, i thought i was logging into my microsoft account.

    They dont have microsoft accounts, they use gmail to log in to

    but now im to tired to do this, ill have to look in the morning.
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Problem, adding new account

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