Prize code sent today, already used!!!

Hello Red Cortina21,

As stated on the vault page, that item can only be redeemed once per user. Since you had already activated this item from a previous FREEdom promotion, it cannot be redeemed again. You can give this code to a friend that has not yet redeemed this item.

Hello KnicksKiller517,

Since you selected 1000 Gigantic Gems as your vault prize, you were sent a code for 1000 Gigantic gems. Our system's report that you redeemed this prize, and it was not a computer error. Please be sure to redeem the prize you want from the vault by clicking
on that prize's redeem button.

So you went to the site, used an e-mail address to redeem a code and now that it's time to claim the prize you cannot get access to the e-mail address and, consequently, the prize?

If I have accurately described your problem, I reiterate that you need to go back to Support. On the prize FAQ (www.onehotholiday.com/faq) they are listed as the people to contact
about problems redeeming codes, and there is nothing we on the forums can do to get your prize re-sent to you. That would be their domain.

Hello thirty3red,

You can see what prizes your purchased from the Vault on the Gems statement on the MyRewards page.

Hello DeadSteel,

We see that you claimed a Forza Hoonigan Car Pack on March 10th, so were sent a code for this prize to your registered vault email. Please be sure to select the prize you wish to receive on the vault page.