Privacy settings will not change and are glitched

Discus and support Privacy settings will not change and are glitched in XBoX on Consoles to solve the problem; When I change my privacy accounts on the Xbox console from "custom" to "adult", it will change back to "custom" once I leave and go back to that... Discussion in 'XBoX on Consoles' started by FrankMai2213, Jan 5, 2021.

  1. FrankMai2213
    FrankMai2213 Guest

    Privacy settings will not change and are glitched


    When I change my privacy accounts on the Xbox console from "custom" to "adult", it will change back to "custom" once I leave and go back to that section. It also seems like the privacy settings on my account don't work, when I change them to "allow" and
    open a game on my Xbox, it is as if they are set to "blocked". I have also removed and re-entered my account in the Xbox, power restarted my Xbox, restarted my Xbox, but the issue is still there. Any solutions?

    :)
     
    FrankMai2213, Jan 5, 2021
    #1
  2. LeiAiAleiAica Win User

    Changing Privacy Settings

  3. pmem Win User

    Change privacy settings

    Don't be sorry. I want to close this one because I don't use it anymore, I have another one :)

    That's the problem, I can't close it in that page, because of the Microsoft Points (that I have not).

    Also, i'm in Portugal so I guess it's not a good idea to call those numbers ;)
  4. Vustom Win User

    Change privacy settings

    I'm sorry to hear you want to close your account.

    If you want to close your account you can do so by logging into
    http://account.live.com/     and then scrolling down to the bottom and clicking 'Close account'

    However, I highly recommend you give Xbox Support a call on 1-800-469-9269 or 1-800-4MY-XBOX and they can escalate the issues you're having to get those issues solved for you.
  5. Vustom Win User

    Change privacy settings

    Xbox LIVE Support number's for Portugal are 351-214154303 or 800-844-059.

    Hope this helps, hopefully they will be able to do it on their end. :)
  6. LeiAiAleiAica Win User

    Changing Privacy Settings

    The ASCS form will ask you to provide a working Email address. What your dad needs to recover is the password for the MSA and not for the Email. The ACSR link once verified will give you the reset instructions to the working email that you have access to.
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Privacy settings will not change and are glitched

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