Privacy settings prevent chat with some people

That indicates there may be an enforcement action on your account.
We're unable to assist with Enforcement related inquiries here on the Xbox Support forums. The primary place for further information will be our
Xbox Enforcement page while signed-in.

If you have any other Xbox Support questions, please feel free to post up a new thread.

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Xbox Forums Staff

Be sure to check out the Xbox
Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting.

Hey there,

Sometimes this message can be enforcement related.

If you check enforcement.xbox.com or the email address on file with your account, do you see any active suspensions?

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Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

This is my chat with them. it fixed it! try it out-

Alright thank you. On your Xbox One, Please go to Settings>>All Settings>>Disc & Blu-ray>>Blu-ray>>Persistent Storage>>Clear.

After that, please press and hold the power button of the Xbox for 5-10 seconds until it completely turns OFF. Then please unplug the power supply.

After a minute, please turn ON the Xbox console. It should work then.

Try removing the account from the console, doing a hard reset, and then re-adding the account. See if that clears up the issue.

Hey there,

Sorry to hear about the issue! It sounds like this issue is related to a service alert that was out around the time you posted. Could you give it a shot and let us know if the issue persists?

Keep us posted!