privacy settings help for playing NBA24K

Hi Noah, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

This is probably due to Parental Controls, if the game has multiplayer options, that's probably what is preventing you from playing.

Please, enter this link: https://account.xbox.com/settings

Make sure to configure it accordingly.

To add you back, follow these steps:

Sign in to the app with an organizer’s Microsoft account, and then select Continue.

Select the green Accounts icon in the top-right of the Family screen, and then select Add organizer.

Enter the email address of the member that you want to add, and then select Send invitation > Done.

For more information: https://support.xbox.com/help/famil...-child-content-in-the-Xbox-Family-Setting-app

To download the Family App: https://www.xbox.com/apps/family-settings-app

Hi,

It seems that you need to manage the privacy settings of your account. In the meantime, we recommend you that you check the app privacy settings. Here is an article on
how to manage app privacy settings.

We'll keep an eye on your response.

Hi,

Read this -
support.xbox.com/.../error-child-trying-to-access-settings as it will shed some light on your issue.

Z.

I have looked at the website and tried to follow the instructions but it just keeps coming to the same page over and over again!

i would first get your friend to check her privacy settings, and if you are trying to play via cross play you will need to make sure it is enabled in your console settings.

Privacy Settings

Cross Play Settings