Privacy setting will not save.

BlazyFresh05 · Mar 23, 2014

I have been trying to update my privacy setting from custom, but every time I select a new setting, save and exit, when I log back in its still set to custom. I have deleted my profile, re-downloaded it, cleared system cache but it still won't update. Its
only for my profile. A second profile on the xbox has no problem updating privacy setting.

Help please!

:)

TechnexGC · Mar 23, 2014

Privacy settings will not save.

Like many others on here, I am unable to save my privacy settings to enable clubs and broadcasting in the xbox One/windows online safety section of the privacy tab.

I have tried Google Chrome, FireFox and Microsoft Edge, both with incognito/private mode and without.

I am an adult, my account is also listed as an adult, there are no parental controls on my account.

I can click and change the permissions, but once I hit submit and the page loads, they change back.

WhiteyBlack2 · Mar 23, 2014

Privacy settings will not save.

Xbox One : Family

We Ambassadors do not have the tools or means to help in this matter as we are just volunteers.

For further assistance please contact support at 1 800 469 9269 or use https://support.microsoft.com/en-us

MB5656 · Mar 23, 2014

ok if you edit a privacy setting it is going to be custom no matter what, have you gone here?:

account.xbox.com/Settings

(for xbox 360)

and try editing it from there and see if it will work?

hope that helps

BlazyFresh05 · Mar 23, 2014

The save does not work when i set it to the defaults of child, teen, adult, etc. If I select teen and save and exit, when I return the settings are set to custom as if the save did not take effect.

BriceMcMillan · Mar 23, 2014

You can also get info on settings and how they work here.

Einstellungen für Onlinesicherheit und Datenschutz auf Xbox One

KEVIN DPROCHASKA · Oct 31, 2018

I have this same issue, especially in the last example. I can save settings easily and consistently on both the Xbox 360 and the One, but I want to be able to change them from the website. It used to work consistently up until a couple of days ago, and
I can make one change and it won't save. I don't know what the difference is from the past. I had someone on the phone from support, and they had no suggestions, either.

BlazyFresh05

The save does not work when i set it to the defaults of child, teen, adult, etc. If I select teen and save and exit, when I return the settings are set to custom as if the save did not take effect.

Miss Bijoux

Hey MissT!

Are you trying to change the settings on your Xbox One console or via Xbox.com? If you're trying on your console, try clicking your name in the top right here, and select "Xbox Settings." You should be able to alter your settings to your desired options
here and then save them again.

If that doesn't work, try resetting your privacy settings to default and then re-setting them as desired. That should help.

Keep us posted!

WhiteyBlack2

https://support.xbox.com/en-US/browse/xbox-one/security

We Ambassadors do not have the tools or means to help in this matter as we are just volunteers.

For further assistance please contact support at 1 800 469 9269 or use https://support.microsoft.com/en-us

KEVIN DPROCHASKA

I have this same issue, especially in the last example. I can save settings easily and consistently on both the Xbox 360 and the One, but I want to be able to change them from the website. It used to work consistently up until a couple of days ago, and
I can make one change and it won't save. I don't know what the difference is from the past. I had someone on the phone from support, and they had no suggestions, either.

MB5656

ok if you edit a privacy setting it is going to be custom no matter what, have you gone here?:

account.xbox.com/Settings

(for xbox 360)

and try editing it from there and see if it will work?

hope that helps

Privacy setting will not save.