Privacy setting not saving and not displaying error

The save does not work when i set it to the defaults of child, teen, adult, etc. If I select teen and save and exit, when I return the settings are set to custom as if the save did not take effect.

Hey MissT!

Are you trying to change the settings on your Xbox One console or via Xbox.com? If you're trying on your console, try clicking your name in the top right here, and select "Xbox Settings." You should be able to alter your settings to your desired options
here and then save them again.

If that doesn't work, try resetting your privacy settings to default and then re-setting them as desired. That should help.

Keep us posted!

https://support.xbox.com/en-US/browse/xbox-one/security

We Ambassadors do not have the tools or means to help in this matter as we are just volunteers.

For further assistance please contact support at 1 800 469 9269 or use https://support.microsoft.com/en-us

I have this same issue, especially in the last example. I can save settings easily and consistently on both the Xbox 360 and the One, but I want to be able to change them from the website. It used to work consistently up until a couple of days ago, and
I can make one change and it won't save. I don't know what the difference is from the past. I had someone on the phone from support, and they had no suggestions, either.

ok if you edit a privacy setting it is going to be custom no matter what, have you gone here?:

account.xbox.com/Settings

(for xbox 360)

and try editing it from there and see if it will work?

hope that helps