Privacy and online settings

JohanToSavage · Jun 4, 2018

I can't seem to change my privacy and online settings, idk why. I sign in to my account but somehow it dosent let me.

:)

PR0SPECTING · Jun 4, 2018

Privacy and Online settings

My bad, i was not using the parent email. it should state it wants the parent account rather than just a microsoft account...

Lil Funky Dawg · Jun 4, 2018

Privacy and Online settings.

Today I was eager to play the new Halo 5 update where Forge was introduced, but when attempted to start a game, it said that "A Fireteam members online safety settings do not allow them to view this content," which is strange because mine should be set to
unrestricted on all.

When I opened the Privacy and Online settings menu to change this, it said "There is a temporary problem with the service, please try again." I have tried everything, turning off my XOne, disconnecting the internet and reconnecting, but every time, I still
get the same message.

Is there any known reason why this occurs, because I'm *** off that changing settings requires connecting to some server.

SarahPedron · Sep 29, 2018

I can't seem to change my privacy and online settings, idk why. I sign in to my account but somehow it dosent let me.
Click to expand...

XBF Esteban R · Nov 4, 2018

Hey there SarahPedron!

If you haven’t already, please go ahead and make a new thread detailing your issue and any troubleshooting steps (if any) you’ve tried so far. That way we can tailor our support specifically to you!

XBF Paul M

Hiya!

Paul from the Xbox Forums Team here to assist, it sounds like you're experiencing an issue with the child privacy settings. I definitely understand how frustrating that issue can be. Luckily we do have a support article to help with just that. Here is the

link to the support article. I hope you're able to fix the issue. Please let us know how it goes.

Happy Gaming!

Paul Xbox Forums Team!

Geth

Are you the only account on the Xbox?

If not are you under parental locks on the account?

fredgiblet

That won't actually do what you want anyway. To promote your account to adult status you have to use an Xbox, the settings on that page will just set the permissions, not remove the child status on your account. The ONLY way to promote your account is
to download your profile onto an Xbox and go to Settings -> Account -> Promote Account (it may be on a panel to the right.) You also have to be over 18 for it to work as determined by the birthdate on your account at account.live.com Support can't do it
because reasons.

You can also set up My Family on windowsphone.com using your parent account and just use the account as a child.

Njal the Blue

Your account sounds like it may well be set as a child account. In which case, you will need the parent account to alter your online privacy to allow multiplayer access.

AxillaryData62

I am trying to change the setting "You can join multiplayer games" to allow, but when I click submit, the page reloads, and it is back to block, so I can't change it. How do I make it save?!

If you are on an account that limits what you can and can not do then only the accont holding those restrictions can remove them. I learned this the hard way from my parents setting up my account when I was younger. With that said and if you are the owner
of the account restart your console and then open your settings. Under the account tab open privacy and online safety. You should then see a tab that says xbox live privacy. Open it and go to view details and customize. Then go through reading carefully on
all of the options you wish to change and make sure that your multiplayer option is on instead of blocked.

Take note that you will need a strong internet connection for the changes to go through. If this is unsuccessful your NAT Type may also play a factor in which you will need to contact your internet provider to open up you connection. For more information
please visit https://support.xbox.com

Privacy and online settings