Prime Video no longer playing Dolby Vision in Alpha Skip Ahead

Discus and support Prime Video no longer playing Dolby Vision in Alpha Skip Ahead in XboX Insiders to solve the problem; I honestly don't watch shows on Prime that often anymore, so I'm not entirely sure when this might have started, but it seems I can't get Amazon Prime... Discussion in 'XboX Insiders' started by /u/HyperNeon, Jul 20, 2020.

  1. /u/HyperNeon
    /u/HyperNeon Guest

    Prime Video no longer playing Dolby Vision in Alpha Skip Ahead


    I honestly don't watch shows on Prime that often anymore, so I'm not entirely sure when this might have started, but it seems I can't get Amazon Prime Video to stream in Dolby Vision anymore in Alpha Skip Ahead. This is even for titles that I've watched that way before. I'm being sure to select the UHD version of the show (testing with Jack Ryan Season 1) and I see the "Vision" badge in the menu, but now when I start playback it always defaults to plain HDR instead. Netflix and other apps seem to be playing Dolby Vision and Atmos just fine.

    I've tried all the usual tricks like hard reset, pulling the power, and disabling HDR in the system settings while leaving only Dolby Vision enabled (result is SDR playback). I haven't changed anything about my setup in quite some time, but for reference, my setup is X1X -> Onkyo TX-NR686 -> LG C8. I also confirmed that the show is playing fine in Dolby Vision/Atmos when played directly on the Prime Video app on the TV. Likely unrelated, but I did have to do an update for the TV app, so I'm wondering if it's possible that Amazon changed something on their end and they're rolling out updates, but the Xbox app hasn't gotten its yet. The TV app already has the new user profiles, but the Xbox app doesn't, so there's definitely a difference in version/features there.

    I've already submitted a report via the Xbox, but I'm wondering if anyone else can check to see if they can get Dolby vision working right now. Would love to get some other data points to compare to if it turns out it's just me so I don't pull my hair out troubleshooting for another 3 hours.

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    /u/HyperNeon, Jul 20, 2020
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  2. Just a Volunteer Win User

    Customer Service Hung up on Me

  3. IRB Win User

    Dolby vision in the Netflix app

    Hi

    The Dolby Vision update has not be enabled yet (from my understanding) in the Skip Ahead build, but will be shortly.
  4. ChiefJoboo Win User

    Xbox One X Dolby Vision games support

    It is still in test at this point in time. It may come out with the fall update, which has no release date yet.
    In other words, as a simple user with xbox one x and compatible tv, I can't be using Dolby Vision until update?

    ps Fall update - before december, correct?

    If you're not in the alpha or alpha skip ahead preview rings in the xbox insider program you will have to wait, yes.
  5. Puppy Fujo Win User

    When will Dolby Vision be available? And how will it work?

    Microsoft has released a statement saying that Dolby Vision will only be available for streaming apps and it will not be supported by games. The Xbox Insider Alpha Skip Ahead team which includes myself just started testing it this week. Keep in mind we are
    testing updates scheduled for release in 2019. Nothing more definitive and testing can change release schedule to the general public dramatically. And very few TVs support it. Samsung for example will not use it on any of theirs.

    https://www.forbes.com/sites/johnarcher/2018/07/14/xbox-one-x-and-s-dolby-vision-update-things-just-...
  6. WUIJIBOBO Win User

    What do you think about new, experimental dashboard?

    In the alpha skip ahead, still no update. "Alpha Skip Ahead" clearly means something else... :')
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Prime Video no longer playing Dolby Vision in Alpha Skip Ahead

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