Prime Video is making Xbox not work

Discus and support Prime Video is making Xbox not work in XBoX on Consoles to solve the problem; I have had to uninstall Prime Video to make the rest of the apps work such as Netflix. You Tube and others. What's UP?... Discussion in 'XBoX on Consoles' started by SherriStrickland, Dec 2, 2020.

  1. SherriStrickland
    SherriStrickland Guest

    Prime Video is making Xbox not work


    I have had to uninstall Prime Video to make the rest of the apps work such as Netflix. You Tube and others. What's UP?

    :)
     
    SherriStrickland, Dec 2, 2020
    #1
  2. Sgt Robbins 56 Win User

    Xbox One and Amazon Prime Video.

    I checked the list and have done all they have listed. I have reset the router, factory reset the box, uninstalled and reinstalled the Amazon Prime video.

    I have spent 5 hours with amazon support and 2 hours with Xbox support. I have an Xbox One and Xbox One X that have the same problem with Amazon Prime Video.

    I can go into Prime Video, select a video, the video will play, I hear the audio but have a black screen.

    I have tried the Xbox on two T.V.s. I tried the Amazon Prime Video on the Xbox 360 and it works.

    Amazon Prime Video is worked up until 10 days ago. And is the only video app not working correctly.
  3. Ricardo Cintra Win User

    Prime video on Xbox not working

    try contact the Amazon Prime Support to see if they have some Regional Problem you your Region
  4. xxxTIMBURYxxx Win User

    Prime Video not working xbox

    Great tip, much appreciated! Ty
  5. Niko1664 Win User

    Prime Video not working xbox

    Thanks a lot for the tip. I usually use Prime Video directly on my TV but sometimes on Xbox. Good tip !
  6. WPAK Win User

    Prime video on Xbox not working

    Hi there,

    please try the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:

    http://support.xbox.com/xbox-one/console/power-cycle-console

    If that fails then please contact Amazon Customer Service as advised in the error message.

    Let us know the results
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Prime Video is making Xbox not work

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