Primary Email Change: Problems with Xbox

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Sazume, when you exchange Alias, you need to update your new email in the Microsoft database, and this can take time, so do you update your profile's Gamertag..

One suggestion is that when adding the new Alias does not sit on your account's old one, leave it as a secondary method of entering the account.

Hello, first it's a pleasure to be able to help you today.
My name is Georges C. welcome to the community.

Hello Sazume, when you exchange Alias, you need to update your new email in the Microsoft database, and this can take time, so do you update your profile's Gamertag..

One suggestion is that when adding the new Alias does not sit on your account's old one, leave it as a secondary method of entering the account.

Hi Georges,

I had some trouble understanding your response. Could you perhaps phrase that differently, please?

Hello again, you say you switched the Alias from your account, what I was referring to leaving the old Alias is not to delete the old email you have, so you will always have the possibility to log into the account with your original email.

The problem has seemed to have worked itself out. All I had to do was hard reset my Xbox and it let me sign in on all of my devices again.

Hi! I'm Rostom, an Independent Advisor. I will be glad to help you here.

Do you have access to both accounts?

You need to have access to those two accounts to perform the steps. Please note that it is only applicable if your main email address is a 3rd party email address and is not a Microsoft email address. We cannot transfer a Microsoft email address from one account to another.

If that was 3rd party, you have to sign it in via https://account.microsoft.com/ > Your info > Edit account info. You have to add a new email address to free up your main email address so you can add it to your current Xbox account.