Primary account has been compromised

Discus and support Primary account has been compromised in XBoX Accessibility to solve the problem; My primary Microsoft account has been compromised, despite having 2-Factor verification enabled on it. I had it set up to where I had to receive a... Discussion in 'XBoX Accessibility' started by Sarah Oken, Jan 29, 2025 at 12:22 PM.

  1. Sarah Oken
    Sarah Oken Guest

    Primary account has been compromised


    My primary Microsoft account has been compromised, despite having 2-Factor verification enabled on it. I had it set up to where I had to receive a message on my phone, and needed an authenticator code, and now I can't get back into it despite providing as much necessary information as I could. What do I do? My minecraft account that I have been playing on with my friends was linked to that account, as well as several other gaming accounts that I now have no access to.

    :)
     
    Sarah Oken, Jan 29, 2025 at 12:22 PM
    #1
  2. Paperjoex2 Win User

    Account Has Been Compromised

    Well Xbox support won't do anything for you. You have to contact your local law enforcement to file for theft of your account and CreditCard information.
  3. Georges C. Win User

    Account has been compromised

    Hello, first it's a pleasure to be able to help you today.

    My name is Welcome to the community.

    Hello Gorioo2868, I am sorry to know that you have lost your account, in such cases the ideal is to make the account recovery by the account recovery form below.

    Recover your account

    https://account.live.com/acsr

    Help with the Microsoft account recovery form

    https://support.microsoft.com/en-us/account-bil...
  4. StephaneEnriquez Win User

    How do I change the parental account?

    The primary email for my parent account has potentially been compromised. Is there any other way to remove the parent account? I'll be turning 18 next year. If I have to wait until next year to promote my own account, it really sucks.
  5. Georges C. Win User

    minecraft account has been compromised .

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello Marc-Philippe, I'm sorry about what happened to your account.

    By your description, your account must have been migrated to Microsoft, as you requested using the online form but it was unsuccessful, contact Xbox support to request the ATO (Account Takeover).

    Go to: https://support.xbox.com/en-US/contact-us/

    See the bottom left part of the page and make sure that the page has the correct region that you are in (ex: United States - English for USA)

    If not, click on it then select the correct region that you are in.

    Check and confirm that you are within the available time of support under Contact times.

    Click Contact us

    Select the drop-down menu options that will match your concern.

    On the page, see the provided support articles that may help you with your concern. Click See contact options if further assistance is needed.

    On the next page, select either Chat online or Request a call option then follow or enter the needed details.
  6. KrisFarrell Win User

    My account has been compromised.

    How can you complain about Microsofts security when you dont even remember your own details? Quote - "I can't even access the WILD that goes with that gamertag, because i don't remember the password from 3 years ago"

    As Gob1zku said, someone sending messages saying they "hacked" and not being able to purchase a sub does not mean your account has been compromised, but to be sure please contact support and raise an investigation.
Thema:

Primary account has been compromised

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