Previously purchased skins now locked.

Discus and support Previously purchased skins now locked. in XBoX Games and Apps to solve the problem; I have purchased skin packs (The Incredibles, Summer Beach Party and Shiver Me Timbers) that I have been using for some time. They are now locked and... Discussion in 'XBoX Games and Apps' started by Osprey101, Aug 23, 2019.

  1. Osprey101
    Osprey101 Guest

    Previously purchased skins now locked.


    I have purchased skin packs (The Incredibles, Summer Beach Party and Shiver Me Timbers) that I have been using for some time. They are now locked and want me to buy them again. They do not even show as purchased within Minecraft itself. My wife is having
    the EXACT same issue, as I type this. Please help!

    :)
     
    Osprey101, Aug 23, 2019
    #1
  2. XBF Crystal P Win User

    Previously purchased skins now locked.

    Hey there Osprey101,



    Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.



    Thank you again and have a great day.
  3. Osprey101 Win User

    Previously purchased skins now locked.

    Hello there ,

    Thanks for reaching out here in Xbox Forums. I understand there is an issue with finding in-game content on Minecraft.
    If you purchased the content on your Microsoft account, please take a moment to view your purchase history
    online    to confirm the purchase.

    I recommend reaching out the Minecraft support and Minecraft
    Forum Support     for further in-game assistance.

    Give this a try and let us know the results.

    My game and all of it's content were fine two days ago. Same with my wife.

    Now the game either crashes or does not load the purchased textures. The skins, which were no longer showing up as purchased and were locked, are now back to unlocked and usable. However, now the game continually crashes with no warning.

    Regarding purchases, the purchase history does not show skins and textures purchased in game. Microsoft help covers everything EXCEPT games. The closest it come to games is Xbox and I do not own any consoles. I play on a PC.

    How on earth can I actually SPEAK with someone instead of wasting my time posting it here where the people who need to see it, NEVER WILL?

    I do not want a damn forum, I want CUSTOMER SERVICE.
  4. XBF Crystal P Win User

    Previously purchased skins now locked.

    Hello there Osprey101,

    Thanks for reaching out here in Xbox Forums. I understand there is an issue with finding in-game content on Minecraft.

    If you purchased the content on your Microsoft account, please take a moment to view your purchase history
    online    to confirm the purchase.

    I recommend reaching out the Minecraft support and Minecraft
    Forum Support     for further in-game assistance.

    Give this a try and let us know the results.
  5. Osprey101 Win User

    Previously purchased skins now locked.

    There is nothing there for people playing the Microsoft (PE) edition on PC.
  6. Ricardo Cintra Win User

    Previously purchased skins now locked.

Thema:

Previously purchased skins now locked.

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