Previously owned game and DLC not appearing on my account

Miss Bijoux · Nov 2, 2018

Hey TCN Kraken -

When you played Left 4 Dead 2 on your Xbox 360 console, were there other Xbox Live accounts on that console? If so, it is possible that the DLC was purchased on a different Xbox Live account and you were able to access it by being on the same Xbox 360. Alternatively,
is it possible that your Left 4 Dead 2 disc copy was one that included the DLC?

If the page linked by Mister Mascot is asking you to purchase the content, that would indicate that you do not own the content digitally on your Xbox Live account. This is required in order to access the DLC through backwards compatibility on your Xbox One
console. If you would like to play the content you will have to purchase it on your Xbox Live account.

As we were able to narrow down the issue to your Xbox Live account not owning the digital content license, unfortunately we are unable to assist further.

Apologies for any frustration this may have caused.

TCN Kraken

When looking at the content using that link, it either says "Bundle Only", which doesn't do anything if I click it or it tells me to purchase it. That's strange because I actually have the Left 4 Dead 1 content downloaded to my Xbox One.

User 9242019

See if the missing content shows on this page while logged in
live.xbox.com/.../history

The one Miss Bijoux gave a link to is pretty limited, doesn't include 360 store purchases and only goes back for me to Jan 2015.

StuartATrueRed

It looks like you have your privacy settings turned on, which is why I can't see any achievements you have earned.

Have you checked the manage game section of Left 4 Dead 2, all dlc you own should show up in there. If they are there. Then just select them and start the install.

TCN Kraken

The links to the Left 4 Dead 1 DLC you just posted said "Already Purchased". The links for the Left 4 Dead 2 DLC asked me to buy them again. We've gone full circle back to the problem of I used to own the Left 4 Dead 2 DLC but it's asking me to buy them
again.

But I do appreciate you clarifying the DLC's contents.

Miss Bijoux

Hey TCN Kraken -

Sorry to hear about the issue. Couple things to look into. First, did you buy Left 4 Dead digitally or did you own a disc copy? You can check your
purchase history and see if you have purchased the licenses for the DLC and game if purchased digitally. Also, when you look at the
Xbox Store page, does it ask you to purchase the game or are you able to add it to your download queue from there? If it is asking you to purchase, this would indicate that you may not own
a digital license on this account.

Let us know!

Previously owned game and DLC not appearing on my account