Preview update messes with console?

Jaymo1978 · Aug 12, 2016

I can't say for sure if applying to the program could cause that, but it's definitely good info to have! Hopefully someone on the preview team will see the link to this thread and be able to shed some light on the possibilities!

Qwertei · Aug 13, 2016

He already stated he isn't registered in the program therefore this can't be a part of the preview updates if he didn't purchased his console used then it's a technical error on the Xbox servers recognizing him as a member.

At this point repairs wouldn't fix it but if he contacted official support via online chat / phone then they may be able to update his account an console removing him officially from the program they may be able to push through a update to his console (Provided
with the serial number he should give to them) and bring him back to the previous public update.

Sadly i don't know the tools support has so i can't say for sure that they are able to do that but it seems like they should be able too if not then i recommend the OSUDT in the link i posted previous to this but before that factory reset the console in
the settings clearing up all useless data / code that your console may have downloaded.

Jaymo1978 · Oct 31, 2018

Yes, Purp, I think we're both saying the same thing. I didn't suggest he has any preview update causing the issue, but acknowledge that having applied to the program could have confused the system, especially if his account is now pending/targeted or perhaps
even accepted, but never received the invite, which occasionally happens.

I do think a call or Support Chat would be beneficial, because they may be able to see if your accountbis targeted for the preview. I know the official preview team can see that.

The factory reset may help, too, but it may not be a permanent fix if in fact his account or console is being seen as potentially in the program (mistakenly or not.)

Jaymo1978

I've posted this thread in the Ambassador reports forum on the preview side.

Keedle, let me ask, did you purchase this console new, used, etc.? I ask because, there was a legacy issue in the 360 preview program where, if a user purchased a used (or refurbished console) which was enrolled in the preview under the previous gamertag
(who was a valid Preview member) then, even if the old account was completely removed from the system, the CONSOLE ID was still enrolled in the preview updates if the user failed to unregister the system. At that point, even though the new user's gamertag
is not in the program, the system continues to receive preview updates.

I don't know that's what's happening here, but it seems plausible. I know we have had several new re-enrollment phases as new dashboard versions entered testing, but it could be enough to flummox the system when update time rolls around. Has a little identity
crisis. This may be the first time something like this has come up, so thanks for bringing it to light!

oupyee

Hello you should post your experience in the preview forums.
forums.xbox.com/.../default.aspx here

gds1972

Hi

When you are at your homescreen on the console can you please confirm if My Games & Apps is located in the bottom left corner of the screen near the pins section or the top right of the screen? This information should allow us to know if your console is
running the preview software or not.

Jaymo1978

Yes, Purp, I think we're both saying the same thing. I didn't suggest he has any preview update causing the issue, but acknowledge that having applied to the program could have confused the system, especially if his account is now pending/targeted or perhaps
even accepted, but never received the invite, which occasionally happens.

I do think a call or Support Chat would be beneficial, because they may be able to see if your accountbis targeted for the preview. I know the official preview team can see that.

The factory reset may help, too, but it may not be a permanent fix if in fact his account or console is being seen as potentially in the program (mistakenly or not.)

Keedle

As I've stated if you read my posts, I am NOT in the preview program therefore I CANNOT POST IN THE PREVIEW FORUMS. But the last two to three times the preview program has recieved a preview, my Xbox becomes really unstable and totally locks up very often.The
only way to fix that is to do a hard reset, which occasionally results in the Green screen of death. I'd like to have this resolved in one way or another. The troubles subside eventually after the real update comes out but I don't want to deal with this every
time.

Please don't suggest manual update/ Reset to factory or uninstall my Profile. I have done this numerous times and it doesn't help while the problems persist. I would just REALLY appreciate someone passing this along and help me cind a solution. Please!

Preview update messes with console?