preview update 9/8/2017

STEVEN KL1960 · Sep 8, 2017

It took me 7hrs from 6:30am till 1pm to get my Xbox1 to back to operating properly from your update down load. I finally after talking to 4 different customer assistance personal
that I wound up deleting all content from my Xbox1(doing a complete reset) for it to properly download the content. This is the 2nd time this B/S has happened to me. 1st personal aren't either qualified or are just don't give a crap,
2nd NO ONE IN CUSTOMER ASSISTANCE CAN HELP ME WITH PREVIEW, what the hell???????? Then the quality of the content is terrible!!!!!!!!!!!!!!!!!!! Please opt me out of the preview program it's to much of a hassle to fix your screw ups. Still
down loading my games had over 100 of them that had to be deleted because of this again B/S.

Steven Kalinski

Hi, thanks for visiting Xbox Support! I'm Jeremy M. .
10:55 am

Jeremy M.
Thank you for stopping by to chat! As posted above, my name is Jeremy, and I'm here to help with all things Xbox! How can I help today?

10:55 am

Me
Im part of the preview program and they had a mandatory update and it fails to update my xbox tried it 4x now same results help been screwing with same results help been screwing with this since 630 this morning
10:56 am

Jeremy M.
That's no fun, beta testing can be rough, I did that for many years! While our ability to support The preview updates is somewhat limited, hopefully basic troubleshooting will get you back up and running!

10:59 am

Jeremy M.
The first thing I want to do is check on the power source for the console! Is your console plugged into a surge protector, extension cord, or power strip?
10:59 am

Me
ive been on the phone with support they couldn't help me
10:59 am

Me
no into wall socket
Jeremy M.
Did you already make sure the console was plugged into the wall and then do a factory reset keeping your games and apps?

11:00 am

Jeremy M.
Ignore that first part, hit enter just as you did!
11:00 am

Me
can I do a factory reset with out signing in because it wont allow me to sign in unless I do the update and then the same thing happens it locks up the xbox until I disconnect it from all power and let it sit for a minute
11:02 am

Jeremy M.
Yes, we will have to go about it slightly differently though, Go ahead and power off the console then we will start it in troubleshooting mode. We will do this by pressing and holding the bind and eject button, then while holding them press and hold the
power button until you hear two chimes and it starts up, it can take awhile so keep holding all three until the second chime.

11:04 am

Me
brb
11:04 am

Jeremy M.
I will be here if you have any questions!

11:04 am

Jeremy M.
Once you have that update downloading, what is your most as I just noticed that you are in Florida, PLEASE stay safe. The news looks really scary.

11:06 am
Me
yeah Im on the good side of the storm it wouldn't reset your way so Im going thru my ritual of unplugging console etc

Gotta love computers..

11:08 am

Jeremy M.
I just built one this spring, first bad experience, wasn't sure if I was going to cry, rip some hair out, or push the dang thing off the desk and call it a loss.

11:10 am

Me
ive sent a message thru the forums to opt out of the preview program any way for you to send a message also this is crazy been screwing with this since 6-630 my time and no closer then when I 1st started
11:10 am

Jeremy M.
We actually cannot manipulate anything with the preview program, that said though once you opt out your next update will be the normal release update and from there on it will be the release version!

11:11 am

Me
ok got xbox back on
11:15 am
Jeremy M.
Great, did it startup in ts mode for us?

11:15 am

Me
no regular mode
11:15 am

Me
unplugged every thing and let it sit seems when I unplug internet it starts back up
11:16 am

Jeremy M.
Ok, lets turn it off and restart it in troubleshooting mode so we can re
Jeremy M.
Ok, lets turn it off and restart it in troubleshooting mode so we can re download the update please.

11:16 am

Me
hold the 3 buttons?
11:16 am

Jeremy M.
bind and eject held while off, then press and hold power too, holding all three until second chime.

11:17 am

Me
its on
11:19 am

Great, now reset the console, making sure to keep the games and apps!

11:19 am

Jeremy M.
Once it resetarts it will automatically start the download, keep me updated on how that goes!

11:22 am

Me
reseting now
11:22 am

Jeremy M.
Great, this should get you back up .
and running!

11:22 am

Me
finally someone who knows what the hell is going on you are the 4th person Ive talked to
11:24 am
Jeremy M.
I work every morning except tues/wed if you want to consider that if you ever need support again, and I will vouch personally for everyone on my team who works the same hours. I know I will factor things like that in so I wanted to extend that information.

11:24 am

Me
ok thank you
11:25 am

Jeremy M.

I'm also pleased that you are enjoying our chat! I'm blessed to help my fellow gamers and it's nice when the happiness is reciprocated!
11:26 am

Jeremy M.
As I mentioned earlier, I don't do any beta stuff anymore either. Not enough time and life is too frustrating already!
11:27 am

Jeremy M.
I used to beta anything and everything I could get access to, so all I did was troubleshoot in my 'free

Me
agree Ive already requested to be removed from the preview , Im thinking the update somehow was corrupted causing the problems
11:28 am

Jeremy M.
It could be the update itself, or there could have been a network or power issue that caused a corrupted file fragment, with computers it's often impossible to know for sure. So we just pull rank and reset them lol
11:29 am
Jeremy M.
You don't want to work right? OK, back to factory settings you go.
11:29 am

Me
the progress bar prev would stop at 50% then the xbox would try to restart with bad information which it couldnt
11:30 am

Jeremy M.
Yep, that sounds like one of the two scenarios I described.
11:30 am
Jeremy M.
Let me know when we get past 50% since that was a sticking point up till now please.
11:30 am

Me
progress bar and verifying circle are now in sync with one another
11:31 am

Jeremy M.
Nice, so the gulf coast is protected from this storm you were saying?
11:31 am
Me
got past 53% and circle filled up and it shut off and hasn't restarted same b/s
11:36 am

Jeremy M.
Ok, and when we restart it does it go into that update error loop?
11:36 am

Me
IDK let me see if I can restart it again
11:36 am

Jeremy M.
Jeremy M.
Did the restart yield better results for us this time?

11:41 am

Me
same thing had to be done to start the xbox unplug everything and wait then restart it
11:43 am

Jeremy M.
And the update is still locking up after doing that?
11:43 am

Me
and its back to the update time
Me
and its back to the update time message
11:43 am

Jeremy M.
And accepting the update locks up again?
11:43 am

Me
so whats happening the update is down loading but failing to apply that's what is locking up the xbox
11:44 am

Me
should I wipe the whole xbox?
11:45 am
Jeremy M.
Ok, thanks for clarifying that, screen share would be awesome in these cases. There is one final step, we will do a full factory reset and re download the entire operating system through the preview servers. I would also like to ask you later today if
you can post on the preview forums reguarding our chat this morning and all of the steps we went through. They need to review your account closely on this matter.

11:45 am
Jeremy M.
Yep, you nailed it!
11:46 am

Me
alright brb
11:46 am

Me
this is terrible
11:49 am

Me
5hr+ now for something that should be simple
Jeremy M.
I agree, I wish we had been able to resolve this with 'oh hey it's plugged into an extension cord'

11:49 am

Jeremy M.
That's actually the most common solution for update issues, outside of the preview program of course.
11:50 am

Me
I remember this happening one time before had to format the entire xbox for the same thing
11:50 am
Jeremy M.
I would do the same as you did and opt out of the beta program.
11:51 am

Jeremy M.
I had a PC build this spring that took weeks to straighten out, ended up pulling the CMOS battery and starting over one day, issue resolved.
11:51 am
Me
its updating for the 5th time
11:53 am

Jeremy M.
At least the updates are applying now though! So that is progress!

11:54 am

Jeremy M.
I will send all the good vibes your way!
11:54 am

im gonna say the same things gonna happen the xbox will reset befor dwn load completed
11:57 am

Jeremy M.
I will be forced to hope you are wrong then =] We cant let the computers win!

11:58 am

Jeremy M.
This is actually how Skynet started, one video game console refused to update and we let it slide!
12:01

me
it restarted correctly this time yeah!!!!!!!!!!!!!!!!!!!!!!!
11:59 am

Jeremy M.
Ok, the moment of truth!! I am grinning ear to ear right now, the idea of losing to a computer really bothers me =]
12:00 pm
Jeremy M.
I know =\ That's why this was the absolute last thing,

12:00 pm

Me
ive got over a hundred games
12:01 pm

Jeremy M.
Oh wow, I'm equal parts jealous and heartbroken for you my friend.
12:02 pm

Jeremy M.
I just came back to gaming, so I only have like ten outside of my classic console collection.

Me
im disabled a lot of time on my hands
12:04 pm

Jeremy M.
Not many better ways to spend free time than gaming for me! At least we were able to get it back up and running though, please let the preview team know about this mess too. This is exactly the situation they need to be notified of. Again though, I'm
thankful we got it working. You have been an absolute pleasure to chat with especially given how long

this took and how much effort you spent prior to our chat! You have been wonderful! After you close our chat using the close chat link in the corner, you will see a short survey! If you have the time I'd love it if you could fill that out! Before you go,
is there anything else I can assist with today?

12:06 pm

Me
thank you so much Jeremy 1000% on your survey!

My pleasure, I'm so glad we got it, please have a great rest of your day and stay safe my firend!

12:10 pm
FIX THE PROBLEM AND TAKE ME OFF OF PREVIEW!!!!!

:)

GovernedBard534 · Sep 8, 2017

Unfair enforcement team

5/26/2010, 7:57:20 PM

4/27/2016, 8:32:34 PM

5/11/2017, 8:42:30 PM

8/1/2017, 4:29:41 PM

9/6/2017, 5:40:53 AM

9/7/2017, 8:03:24 PM

10/16/2017, 1:51:51 AM

12/6/2017, 8:38:22 PM

1/25/2018, 10:34:35 PM

Activities:

12/9/2017, 12:12:20 AM

1/18/2018, 7:02:43 PM

Look at your abusive discrimiN8ion pattern.

You guys also have too much access to our inform8ion: You should only know the report, the reported person, & the "reporter". You shouldn`t know (or be able to discover) their gender, race, ethnicity, heck, you shouldn`t even see their gamertag; You also shouldn`t
be able to see the profile unless the profile contains somethiN` against code of conduct. It just calls for discrimiN8ion.

Rubys Semblance · Sep 8, 2017

Communications ban still active

Hello, My account was communications banned 7/25/2017 and was suppose to be lifted 8/15/2017. But, it is not 9/22/2017 and my account still hasn't gotten its communication rights back. I would like to solve this issue please and thank you.

Daft Badger · Sep 8, 2017

It clearly tells you when you sign up to the Insider program that you are testing updates & issues may happen.

If you want to leave the Insider program then you need to unenroll via the Insider app.

The Insider program is nothing to do with support so they are limited in what advice they can give which is why there's a Insider forum

here

Daft Badger

It clearly tells you when you sign up to the Insider program that you are testing updates & issues may happen.

If you want to leave the Insider program then you need to unenroll via the Insider app.

The Insider program is nothing to do with support so they are limited in what advice they can give which is why there's a Insider forum

here

GovernedBard534

5/26/2010, 7:57:20 PM

4/27/2016, 8:32:34 PM

5/11/2017, 8:42:30 PM

8/1/2017, 4:29:41 PM

9/6/2017, 5:40:53 AM

9/7/2017, 8:03:24 PM

10/16/2017, 1:51:51 AM

12/6/2017, 8:38:22 PM

1/25/2018, 10:34:35 PM

Activities:

12/9/2017, 12:12:20 AM

1/18/2018, 7:02:43 PM

Look at your abusive discrimiN8ion pattern.

You guys also have too much access to our inform8ion: You should only know the report, the reported person, & the "reporter". You shouldn`t know (or be able to discover) their gender, race, ethnicity, heck, you shouldn`t even see their gamertag; You also shouldn`t
be able to see the profile unless the profile contains somethiN` against code of conduct. It just calls for discrimiN8ion.

Bael S409

German XBox Store said: "Verfügbar am 20.09.2017" - Available on 9/20/2017 but it should be standing there 9/06/2017...

greg_window10_instal

Tuggles H Bear,

It's my understanding that the Copilot feature is part of the spring

Creators Update and has already rolled out to some members of the
Xbox Insider Program.

news.xbox.com/2017/01/23/xbox-creators-update-preview/

support.xbox.com/en-US/xbox-one/console/xbox-insider-program

SA

ElxJewpacabra

For those interested, heres the transcript from a chat I had with a support person at Ubisoft about purchasing The Fractured But Whole through the U-play store:

Ethan M (9/29/2017, 10:33:15 AM): Thank you for contacting Ubisoft Live Support. Please give me a moment to review your case. In the meantime, feel free to add any additional information that may pertain to your issue, and I will be with you shortly.

Ethan M (9/29/2017, 10:35:12 AM): Hello, I can confirm that you will receive a product code for South Park: The Stick of Truth before the release date of The Fractured But Whole

Me (9/29/2017, 10:35:40 AM): Only if I purchase it through the U-Play store?

Me (9/29/2017, 10:36:50 AM): How is that product code delivered? and how do I download the game using that product code?

Ethan M (9/29/2017, 10:38:20 AM): I'm currently looking into that information. Please give me a few moments

Ethan M (9/29/2017, 10:41:09 AM): Okay I can confirm that you will receive an email containing the product code for Stick of Truth via email, after purchase

Me (9/29/2017, 10:41:47 AM): and how do I download the game with that code?

Ethan M (9/29/2017, 10:42:02 AM): You will activate it through the Uplay client

Me (9/29/2017, 10:42:19 AM): uplay client?

Ethan M (9/29/2017, 10:42:33 AM): https://uplay.ubi.com/

Ethan M (9/29/2017, 10:42:59 AM): Oh I'm sorry, I haven't had my coffee yet.

Ethan M (9/29/2017, 10:43:07 AM): I just realised you're on XB1

Me (9/29/2017, 10:43:31 AM): Yes, this would be for xbox 1

Ethan M (9/29/2017, 10:43:59 AM):
http://support.xbox.com/en-US/billing/prepaid-codes/redeem-prepaid-codes

Me (9/29/2017, 10:48:33 AM): Okay. So to double confirm. If I purchase the physical disk (which appears to be the only option) of The Fractured But Whole through the U-play store , I will receive a prepaid download code at the time of purchase, to which
I will be able to

download and play The Stick of Truth immediately upon purchase of The Fractured But Whole?

Me (9/29/2017, 10:48:59 AM): All on the Xbox One

Ethan M (9/29/2017, 10:49:13 AM): Yes, that is how it should work.

Ethan M (9/29/2017, 10:49:44 AM): I say should, because we are getting reports of XBOX One purchases of this product that aren't immediately receiving the product code for Stick of Truth

Me (9/29/2017, 10:50:27 AM): I hate to be that guy, but I need to know it absolutely will work this way. Otherwise I will be a very unhappy customer.

Ethan M (9/29/2017, 10:51:46 AM): Like I said, it should work exactly the way you described. That is the way it is intended to work. But a small portion of clients purchasing this for XB1 are not immediately receiving their product codes for Stick of Truth

Me (9/29/2017, 10:52:58 AM): Is that because it was purchased through a different retailer? Were these people that purchased The Fractured But Whole through the u-play store?

Me (9/29/2017, 10:53:52 AM): Currently, The Stick of Truth is unavailable for normal purchase or download through the Xbox One/ Microsoft Store, which is why my suspicions on this working the way I want it to being raised.

Ethan M (9/29/2017, 10:54:40 AM): Please wait a moment so I can see what information we have on that

Me (9/29/2017, 10:58:49 AM):

Ethan M (9/29/2017, 11:01:46 AM): Okay, so it appears to be an issue on our store site. If you purchase the product through the Xbox store, you should not have any delay receiving the product code for Stick of Truth!

Me (9/29/2017, 11:05:30 AM):

Ethan M (9/29/2017, 11:05:55 AM): If you have any other questions, don't hesitate to ask

Me (9/29/2017, 11:07:18 AM): Well, funny you mentioned that. I did preorder The Fractured But Whole through the Xbox One store, which is how I discovered that The Stick Of Truth, might not be immediately available after the purchase
of The Fractured But Whole.

Me (9/29/2017, 11:07:20 AM):
https://forums.xbox.com/en-US/thread/30718A9C-9EDD-4023-A3EA-52A502B7571B

Me (9/29/2017, 11:07:32 AM): So youre now saying that the U-play store has the same issue?

Me (9/29/2017, 11:08:36 AM): ???

Ethan M (9/29/2017, 11:10:52 AM): I have not heard of the issue occurring through the Xbox retailer, only through our own retailer. Information on the issue is scarce currently, but we're looking for more information!

Me (9/29/2017, 11:11:49 AM): Exactly why I figured to ask the manufacturer of both of these games directly. I think I'll just wait until the release date and then purchase the game. Thanks.

preview update 9/8/2017