Preview Program will not let me license transfer my games

For preview program issues you should post at the apposite forum:

forums.xbox.com/.../default.aspx

Hey there, Silver!

I'm sorry to see any issues with license transfers! You mention that one license transfer has happened, however since you mention your brother, I'm curious if there have been license transfers on all accounts that you guys put on the new console. It's likely
that the games were purchased across a few accounts; if this is the case, all of the accounts would need to do a license transfer.

However, if it's been done on several accounts, then you will want to
contact us via phone or chat support to have them look at the licenses on the accounts on your console to ensure one of them has Terraria.

Let me know how it goes! I'm happy to address any other concerns you guys might have if this doesn't sort you out.

--------------------------------------



Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
Insider Program Forums for help with Insider Program troubleshooting.

My brother was for sure the one that downloaded it, since he was the only one with a Gold account at the time. Earlier today the controller icon, in the "My Games" section, showed it as the full game, but after starting the game and exiting out, it went
back to a half controller. Nothing changed except that.

I'll try a license transfer on the other accounts though and let you know what happens!

Hey there, Silver!

I'm sorry to see any issues with license transfers! You mention that one license transfer has happened, however since you mention your brother, I'm curious if there have been license transfers on all accounts that you guys put on the new console. It's likely
that the games were purchased across a few accounts; if this is the case, all of the accounts would need to do a license transfer.

However, if it's been done on several accounts, then you will want to
contact us via phone or chat support to have them look at the licenses on the accounts on your console to ensure one of them has Terraria.

Let me know how it goes! I'm happy to address any other concerns you guys might have if this doesn't sort you out.

--------------------------------------



Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
Insider Program Forums for help with Insider Program troubleshooting.

If she has purchased the game and can play it, then she has a license for the game. If she is in the preview program the game can only be used on a console with the preview program until the update goes public.

License transfers will only transfer the licenses for the account you're signed into. So as long as he has had his own account and the games were purchased on his account, it will only transfer his licenses. If he was using your account, it would not be
possible to transfer only those licenses. A license transfer does not let you pick and choose which licenses to transfer.