PREVIEW PROGRAM RUINING MY EXPERIENCE

AreUokay · Jun 29, 2016

DO NOT ENTER THE PREVIEW PROGRAM.

I entered it to provide some feedback to Xbox and be helpful. While in the program I downloaded and paid for content. It did NOT work but they took my money. I opted out of the preview program. Now that Im out I still can't access my purchase at all and
it prompts me to purchase it again BUT THEY STILL TOOK MY MONEY.

Called up support.

Randy says he can't help me and that I need to go to the preview forums and ask for help there. Emailed me a link to it. Link says group not found (likely because I opted out, as I explained probably 5+ times).

Now I am stuck being charged for content that I cannot access and I have wasted time running around in a circle trying to fix this whole noone at Microsoft is willing to help even though it is their fault...

:)

Miss Bijoux · Jun 29, 2016

Blu ray app

Hey Philip1990 -

Sorry to hear about the Blu-Ray player issues. It looks like you are currently a member of the Xbox One Preview Program. Please remember to leave feedback regarding any issues you may experience in the program via the Preview Program app on your Xbox One
console dashboard.

In addition, if you experience any further issues, please refer to the Preview Program forums directly.

Thanks!

Miss Bijoux · Jun 29, 2016

Blu ray player not working

Hey Ben G 78 -

Sorry to hear about the Blu-Ray player issues. It looks like you are currently a member of the Xbox One Preview Program. Please remember to leave feedback regarding any issues you may experience in the program via the Preview Program app on your Xbox One
console dashboard.

In addition, if you experience any further issues, please refer to the
Preview Program forums directly.

Thanks!

User 9242019 · Jun 29, 2016

It was clearly stated that any content downloaded while in the current Preview would only be playable on a console in the Preview. You should have resolved the issue with it not working in the first place while you were still in Preview.

Maybe you should try to get the purchase refunded so you can purchase the content again. That would be done by contacting billing support for your region.

The issue is the change to the common store front (Win10, Mobile, Xbox, Holodeck) in the current Preview build. Other consoles not in Preview are still accessing the old store and the content in the new one and it's licensing is not the same as the content
in the old storefront and it's licensing. The titles are the same but not the licensing. MS is responsible, sure, but you leaving Preview didn't help at all and I don't think due to the content license that you can really do anything except try to get the
refund and rebuy or be patient and wait.

User 9242019

It was clearly stated that any content downloaded while in the current Preview would only be playable on a console in the Preview. You should have resolved the issue with it not working in the first place while you were still in Preview.

Maybe you should try to get the purchase refunded so you can purchase the content again. That would be done by contacting billing support for your region.

The issue is the change to the common store front (Win10, Mobile, Xbox, Holodeck) in the current Preview build. Other consoles not in Preview are still accessing the old store and the content in the new one and it's licensing is not the same as the content
in the old storefront and it's licensing. The titles are the same but not the licensing. MS is responsible, sure, but you leaving Preview didn't help at all and I don't think due to the content license that you can really do anything except try to get the
refund and rebuy or be patient and wait.

SilentGamer895

Hey there fellow gamer sorry to hear about all the troubles your having, It does come with being in a beta program the best advice i can give you is post this here

forums.xbox.com/.../default.aspx

Do note if you get a GROUP NOT FOUND message please create a new thread in the managing account and xbox live and a member of support will come by and enroll you into the link above. Thanks ArkhamKnight895

Misses Quinzel

Hey there, PastorPasta710! No need to create a new thread, we comb all the threads to make sure everyone has the appropriate roles. You should be able to access that link now. Please submit feedback through your console first, and then check out the preview
forums for any resolutions you may have.

PastorPasta710

im sorry when i access the link "group not found" does arise but even when i search for the forum i cannot find it

ISirProdigy007

Is he still in the program? on the latest preview experience?

PREVIEW PROGRAM RUINING MY EXPERIENCE