Preview program issues

Smartarse36 · Oct 21, 2015

I am a member of the preview program I am having an issue with doing the new update on battlefield 4 on Xbox one.

all it says BATTLEFIELD 4 NEEDS AN UPDATE

the size of the update is 3.7GB (connection charges may apply)

START UPDATE

CANCEL

i can't past this as its frozen

i have tried restarting the Xbox but every time it gets to the screen stated above it freezes in the same place

:)

btrips · Oct 21, 2015

I think something is wrong with my x1

Are you a part of the preview program? Sometimes the preview version of the updates have issues.

Hordie · Oct 21, 2015

Lost all my preview points score from previous console as this is my 3rd one!!!

Hi Kilumnati,

Sorry you're having issues with your Preview Program score. If you have questions about the Preview Program I would suggest posting in the Preview Program Support forums.

Hordie · Oct 21, 2015

Hi Smartarse36,

Sorry you're having issues with the preview program. As you're in the preview program the folks in the Early Access forums would be the best ones to assist with this. Follow the link below and re-post your question there.

Preview Program Forums

temaat89

It's not the preview program. I am not in the preview program an I am having this issue.

CrazY1985

Are you, by chance, in the preview program?

I heard more people about this issue the last 24 hours...

If you are in the preview program, try posting this in the preview program forums.

Miss Portia

Coby, since you're in the Preview program, that may in fact be related. Since all issues will in the Preview program must be reported in the private Preview Forums, would you be able to continue there?

Mr Seabas - are you in the Preview program as well?

gds1972

Hi

At the moment consoles in the insider program are running the same console operating system version as everyone else as the last insider update was released to all consoles on 7th December.

As for your screen going black can you try and restart your console by pressing and holding the power button on the front of the console for 5-10 seconds and at the same time also restart your television.

If you still suffer the problem afterwards please follow
this support guide and also try reaching out to the
Xbox Insider forums for further assistance.

Mister Quimby

Hey there JoshManU15 and DevilDog PMI!

You should now have access to the Preview Forum. When you get a chance, click on the link the EG has provided and make a post there so that the proper teams can look into the issue. Keep in mind, being invited to the Preview Program does not guarantee acceptance.
Thanks!

Hey there eliran shushan!

In order for the proper folks to address the issue, you will need to make a post in the Xbox One Preview Forums. Thanks in advance!

Preview program issues