Preview problem

The problem I am having is that others are unable to hear me. I have done hours and hours of over the phone trouble shooting as well as purchasing all new hardware and being sent a whole new xbox this also did not solve the problem.

The xbl phone support supervisor told me this is something he has not seen before and insured me I was apart of the preview program as I emailed him back after I seen your post and he told me I was so I don't know I am confused.

The supervisor then asked me to post here before they bump my problem up to a tier 3 problem and I guess they said they are very rare. sorry if I am giving a lack of information I am just not to sure of what the problem is I have exhausted everything myself
and the tier 1 and 2 xbox support team can think of.

Hello I currently don't have it installed and never did I also never received a message regarding being a preview member. When I called xbl customer support some reps told me that I was a preview member and some said it was not so I was confused :S When
I try to follow the link it says the the requested group could not be found. Is there another way I can request another message and download link?

Yup iv checked the mute button and no in 10 years I have not ever had one suspension I will call back the support team and tell them what I have been told on here. Thank you all very much for taking time out of your day to help me out!

I know it sounds like a simple solution and you may already have checked but can you make sure your mute button is not activated on the chat adapter?

Also, have you ever had a communications suspension?

If neither of those apply to you then you may need to have the issue escalated.

Hi Yoshie,

The preview support team doesn't appear to be performing manual removals from the preview program since the new dashboard went live.

Can you please provide me some additional details:

Do you currently have the dashboard app installed on your Xbox? If yes, are you receiving any errors when attempting to access it? Otherwise, what happens

If you do not have it installed and you no longer have the original XBL message or it has since expired you will need to request another message to be sent which will allow you to reinstall the preview dashboard app which will allow you to unenroll in the
preview program.

You can post a request for another message and download link to be sent by posting in the preview forum @

forums.xbox.com/.../1815477.aspx

If you need anything else please let me know.