Preview not letting me play a game previously purchased.

The preview forums are here forums.xbox.com/.../default.aspx

Id try deleting the game,hard resetting your console then redownloading the game.

If that doesn't work post in the feedback forums.

Hey there Leviathan!

I'm sorry to hear about the issue with Elder Scrolls Online. We have a guide specifically relating to

error code 0x803F8001. Take a peek at that and follow the steps outlined there. If you purchased the game digitally, you should see it listed in your
My Games section. If you don't see it there but believe you purchased it on this account, you can reach out to our
phone or chat teams and have them dig through your purchases and entitlements to see if they can figure out what's going on. They are able to take a closer look at your account than we can as
we are public facing.

Thanks for understanding and good luck!

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Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines and
if you're a member of the Xbox Insider Program, check out the Xbox Insider Program Forums for help with Insider Program
troubleshooting.

Hey AveryCox,

This issue isn't uncommon for game previews such as Fortnite, what we've seen works is like previously posted, Uninstall and reinstall. Try it and let us know how it goes!

Hi, if your Xbox is using the preview update and your friends Xbox isn't and you purchased the game from the store on the preview Xbox that is one of the quirks of using the preview.

Games purchased on a system using the preview are not available on a system not using the preview. That will be changed once the update is released publicly.

• Certain content (games, apps, DLC) purchased in the new Store may only be available on consoles enrolled in the latest Preview update. This means…

• Games purchased on a console running the latest Preview update can only be played on that console or other consoles running the latest Preview update.

• Games purchased via Xbox.com can be played on any console.

• Games purchased on a console running the previous update can be played on any console.

Hi, is the Xbox you used to purchase the game using the preview update and the other Xbox isn't ? There are issues with games etc that are purchased on a system that is using the preview not being available on a system that isn't using the preview update..

• Certain content (games, apps, DLC) purchased in the new Store may only be available on consoles enrolled in the latest Preview update. This means…

• Games purchased on a console running the latest Preview update can only be played on that console or other consoles running the latest Preview update.

• Games purchased via Xbox.com can be played on any console.

• Games purchased on a console running the previous update can be played on any console.